WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Guest Experience & VIP Relationship Leadership

• Own the overall guest experience strategy and execution for the Private Lounge & Bar.
• Build meaningful relationships with repeat guests, Paiza patrons and VIP clientele.
• Ensure guest preferences, dining history and service expectations are understood, maintained and consistently executed.
• Serve as the primary escalation point for sensitive guest recovery and high-impact service situations.
• Work closely with Casino Hosts, Butler Services and Hotel Operations to create seamless premium guest journeys.
• Identify opportunities to surprise, delight and retain high-value guests through personalized experiences.

Service Leadership & Culture

• Lead and embed a culture of luxury hospitality, professionalism and accountability.
• Coach leaders and frontline teams on anticipation, guest recognition and emotional intelligence.
• Drive Forbes-aligned service behaviors and ensure standards translate into guest perception rather than checklist compliance.
• Develop internal service talent and succession pipelines for future leadership roles.
• Conduct regular service observations and provide actionable coaching feedback.

Business & Operational Performance

• Oversee daily operations across lounges, bar and associated guest service areas.
• Monitor productivity, service efficiency and cost controls without compromising guest experience.
• Review operational performance and implement continuous improvement initiatives.
• Ensure hygiene, safety, inventory and financial controls remain compliant with company standards.
• Support opening readiness, operational refinements and new guest experience initiatives.

Stakeholder & Strategic Partnerships

• Develop strong partnerships with Casino Operations, Hotel Operations, Butler Services, Marketing, Finance and Human Resources.
• Partner with internal stakeholders to identify opportunities to enhance the Private Lounge & Bar experience.
• Support the General Manager in positioning PSR as a market-leading luxury hospitality concept.
• Represent the outlet in management meetings and cross-functional initiatives.

Job Requirements

Education and Certification

• Diploma or Degree in Hospitality Management, Hotel Management, Restaurant Management or a related discipline.
• Relevant luxury hospitality experience may be considered in lieu of formal qualifications.

Experience

• Minimum 5 years of proven leadership experience in luxury hospitality, private clubs, executive lounges, integrated resorts or Forbes-rated environments.

Other Prerequisite

• Extensive experience managing VIPs
• Strong understanding of luxury service principles including personalization, anticipation, discretion and guest recognition
• Strong knowledge of F&B operations, financial management, service excellence, manpower planning and operational controls
• Ability to lead, coach and develop high-performing teams
• Ability to build strong partnerships across multiple stakeholders and operational departments
• Excellent communication and interpersonal skills Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs
• Ability to perform in a fast-paced, under pressure and luxury hospitality environment
• Able to work shifts, weekends and public holidays.
• Positive attitude and willing to learn and grow in hospitality industry within premium luxury service environment.
• Ability to communicate effectively with a diverse international guest profile. Additional language proficiency may be advantageous.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.