Master Tech

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview
As a certified Safelite Master Technician, you will be an expert in the industry and will utilize leading technology to skillfully complete vehicle glass repairs and replacements without assistance. While coaching and mentoring other Technicians, you will champion the Safelite Spirit with your can-do attitude, caring heart and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What you will do

• Professionally install vehicle glass by using the Safelite Way of Fitting processes.
• Skillfully deliver all Safelite services without assistance at a Safelite Shop or Mobile Glass Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
• Deliver work orders, customer administration and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Expert use of vehicle glass tools including our True Seal®, Ezi-Wire™, and Glass Table System (GTS).
• Safely and professionally operate a company fleet vehicle to and from customer locations throughout the work day.
• Mentor, train and assist other Technicians on a daily basis.
• Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting or phone call conversations.
• Ability to recalibrate Advanced Driver Assistance Systems utilizing Safelite tools and processes.
• Professionally install power window regulators and replace side and back window glass.
• Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Safelite Way of Fitting with your team.
• Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.
• Ability to cut flat glass and install as needed.
• Provide customers with status updates for each repair or replacement scheduled.
• Begin each day successfully by adhering to our daily Check-In Check-Out process.
• Present, promote and sell Safelite promotional items to customers.
• Report any unexpected damage, accidents, injuries, or incomplete jobs to Store Manager or Quality Manager immediately.
• Undertake any other duties given to you by Safelite Management.

Experience Qualifications

• 4-6 years of equivalent experience Preferred

Skills and Abilities

• Consistently achieve highest levels of productivity, NPS and quality standards
• Follow Safelite policies and procedures on every job
• Fulfill all physical requirement of the job, including, but not limited to: • Ability to lift and carry up to 75 lbs. for short periods multiple times a day • Maintain adequate range of motion in upper extremities (shoulder, arm, elbow) • Ability to work at elevated heights • Remain on your feet for extended periods of time
• The ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements
• Follow Safelite’s policy on Personal Protective Equipment (PPE) for all equipment, including but not limited to safety glasses, cut resistant gloves, uniform, approved footwear, arm sleeves and nitrile gloves while working in the course and scope of your employment with Safelite
• Safely handle sharp tools and razor blades while working with and around hazardous chemicals
• Ability to remain flexible with hours and days trained/worked as workload fluctuates due to frequent changes in customer and business demands.
• Work, collaborate effectively and assist other Technicians and leadership on a daily basis
• Work in extreme temperatures
• Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles
• Exhibit self-motivation with organizational and time-management abilities
• Complete all assigned training and certifications within the allotted timeframe
• Comply with hiring requirements and drug screens per company policy
• Ability to work independently with minimal supervision

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.