Why we're hiring:

WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to strong governance and operational excellence, we are expanding our second-line assurance capability to ensure our corporate business platforms operate with high integrity, effective controls, and audit-ready evidence.

The Executive Support Lead, Amercias is responsible for leading the executive support function across their primary campus, ensuring the consistent delivery of proactive, high-touch technology services to executive stakeholders. The role combines hands-on executive technology support with regional operational oversight, stakeholder management, service governance and team development to deliver a world-class executive support experience. This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders. 

What you'll be doing:

Service Delivery & Operations 
• Lead the delivery of executive support services across the region ensuring consistency, 
quality and accountability  
• Maintain regional operational standards aligned with the global Executive Support strategy  
• Provide direct executive technology support to assigned executive stakeholders, acting as 
a senior escalation and support resource where required 
• Ensure resources and office coverage are aligned with executive demand and business 
priorities  
• Drive adoption of agreed service processes, support methodologies and operational best 
practices  
• Ensure support services meet business expectations and agreed service commitments  
• Oversee the effective management and lifecycle of technology assets and stock  
• Lead regional delivery of executive technology programmes, onboarding initiatives and 
service enhancements  
• Contribute to the development of global Executive Support standards and operating model  
• Develop and maintain strong relationships with executive stakeholders and key business 
partners  
• Ensure regional compliance with technology, security and governance requirements 
Team Leadership & Capability Development 
• Lead, coach and develop Executive Support Specialists within the region 
• Drive a culture of accountability, ownership, professionalism and customer excellence 
• Support workforce planning, recruitment, onboarding and capability development 
• Develop specialist expertise across executive support disciplines including AV, 
collaboration, mobility and onboarding 
Service Governance & Continuous Improvement 
• Establish regional service governance, reporting and performance management processes  
• Monitor service performance and identify opportunities to improve the executive experience  
• Identify trends, risks and recurring issues affecting executive stakeholders  
• Implement service improvements that enhance efficiency, consistency and stakeholder 
satisfaction  
• Drive a proactive approach to issue prevention and service improvement across the 
executive population  
• Ensure executive incidents and priority service requests receive appropriate oversight and 
prioritisation

What you'll need:

Skills / Experience Requirements 
• Strong people leader with experience in building high performing support teams  
• 5+ years’ experience supporting senior executives, C-suite leaders, board members, or 
equivalent executive stakeholders 
• Executive focused with exceptional stakeholder management and relationship building skills  
• Calm and effective during high-pressure situations and executive escalations  
• Excellent communicator, capable of influencing both technical and non-technical audiences  
• Professional, discreet and highly trusted when operating within executive environments  

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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