Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB SCOPE:

The incumbent supports New Business & Policy Underwriting operations for the Agency (Mass) channel by assessing cases within delegated authority and ensuring timely, accurate and compliant underwriting decisions in accordance with the Company’s underwriting guidelines, procedures, regulatory requirements and agreed service standards.

This role requires sound technical underwriting knowledge, disciplined case management and effective coordination with internal stakeholders and agency partners to resolve case enquiries and deliver consistent and reliable customer onboarding experience. The Executive contributes to team productivity and quality outcomes by managing assigned workloads efficiently, adhering strictly to service level expectations and escalating risks or exceptions promptly.

KEY RESPONSIBILITIES:

• Assess and underwrite life, disability (TPD), critical illness, critical illness income, accidental and health insurance cases within delegated authority; refer cases beyond authority limits or outside underwriting guidelines for review and approval.
• Manage and clear assigned underwriting cases accurately and within agreed turnaround times, with appropriate prioritization of ageing or urgent cases to meet service standards and SLAs.
• Ensure underwriting decisions, documentation and case handling comply with PAMB underwriting policies, procedures, regulatory requirements and internal controls; highlight potential risks or breaches to seniors promptly.
• Coordinate with internal stakeholders and agency partners to provide timely and accurate case updates, respond to enquiries and support resolution of day‑to‑day service matters within agreed service levels.
• Track individual productivity and quality performance against agreed KPIs and proactively surface recurring issues, trends or operational gaps to the Assistant Manager or Manager for follow‑up.
• Participate in training, coaching and knowledge‑sharing sessions as assigned, and ensure timely completion of required learning to maintain technical competency and underwriting standards.

QUALIFICATIONS & REQUIREMENTS:   

Qualifications

• Bachelor’s degree in Biomedical Science, Biology, Health Science, or a related discipline in human biology or public health.

· Experience

• Recent graduate, or
• 1–3 years of relevant experience in the insurance, life/health, or related industry.

· Knowledge

• Basic understanding of monitoring individual and team KPIs, assisting with workload distribution, and supporting efforts to enhance productivity and quality through on-the-job learning and feedback.
• Familiarity with quality assurance in underwriting operations, including identifying recurring errors, supporting root-cause analysis, and assisting in implementing corrective or preventive actions as guided by supervisors.
• Solid foundational knowledge of life/health products and the new business and policy underwriting workflow (mass agency), including evidence review, documentation, and consistent application of underwriting guidelines.
• Awareness of governance, risk, and compliance practices in underwriting, including understanding delegated authority limits, regulatory requirements, and knowing when to escalate issues or potential risks to senior staff.
• Demonstrates sound analytical ability, effective interpersonal and written/verbal communication skills, and the confidence to make well‑reasoned decisions within delegated authority.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.