Executive Manager, Institutional Banking Operations

About The Role

The Executive Manager, Institutional Banking Operations is accountable for the safe, efficient and compliant delivery of a global operations portfolio supporting Institutional Banking & Markets and selected Business Banking clients. The portfolio spans Institutional Lending, Agency Operations, Transaction Banking, Controlled Monies & Insolvency and eBilling.

The role combines client engagement, operational leadership, risk stewardship and transformation. Operating in a matrix environment, the Executive Manager has global accountability for institutional lending processes and for the operational provision of international trade products to offshore offices.

Working with clients and partners across Coverage, Product, Technology, Risk, Compliance and COO, the role strengthens service, controls and operational capability while enabling sustainable growth and modernisation.

See Yourself In The Team

Join CommBank’s Market Operations Leadership Team within the Chief Operations Office. You will lead multidisciplinary teams across Australia, India, the UK and US, represent Operations in strategic client discussions and shape a resilient, scalable global operating model.

Do Work That Matters

Reporting to the General Manager, Market Operations, you will lead day-to-day performance and the simplification, capability and transformation agenda for Institutional Banking Operations.

Key Accountabilities:

• Lead end-to-end operations across Institutional Lending, Agency Operations, Transaction Banking, Controlled Monies & Insolvency and eBilling.
• Hold global accountability for institutional lending processes, standards, controls and service outcomes across delivery locations.
• Oversee the operational provision of international trade products to offshore offices, ensuring consistent service, governance and risk management.
• Build trusted client relationships and act as a senior operational contact for implementations, complex transactions and escalations.
• Deliver safe, stable and efficient performance across service, productivity, resilience and client outcomes.
• Set and execute the operations strategy, including platform modernisation, digitisation, automation, AI and global operating-model changes.
• Own the control environment and first-line management of operational, regulatory, compliance and conduct risk.
• Lead through a matrix structure, aligning global teams and partners across Coverage, Product, Technology, Risk, Compliance, Financial Crime and COO.
• Use customer, operational, financial and risk insights to prioritise investment, resolve root causes and support growth.
• Build leadership depth, specialist capability, succession and career pathways across a geographically dispersed workforce.
  
  

Were interested in hearing from people who:

• Have senior operations leadership experience within institutional, corporate or transaction banking.
• Bring knowledge of lending, agency services, transaction banking, trade or specialist servicing environments.
• Have led complex global teams and delivered outcomes through matrix reporting structures.
• Demonstrate strong client leadership and the ability to manage complex service matters and escalations.
• Have delivered transformation, operating-model redesign, simplification and technology-enabled change.
• Demonstrate strong risk, control and regulatory leadership.
• Can influence senior stakeholders and translate strategy and data into disciplined execution.
  
  

Working With Us

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments throughout the recruitment process, please let us know.

We welcome applications from people of all backgrounds and are committed to making a positive difference for Aboriginal and Torres Strait Islander Peoples.

For support, please contact 1800 989 696.