About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We’re looking for a proactive and highly organized Executive Assistant to support several leaders on the executive team. This is a fast-paced, high-impact role where you’ll manage complex calendars, coordinate travel, plan events, act as a liaison for internal teams, and provide personal assistance as needed.

We need a sharp, dependable partner who can anticipate needs, maintain alignment on what matters most, and ensure information flows seamlessly across the organization.

In this role, you will

• Manage complex calendars, prioritize meetings across competing requests, and keep schedules running smoothly

• Handle travel and event logistics end-to-end, including last-minute changes and plans

• Act as a central point of contact, keeping communication moving and organized

• Support preparation for meetings, take notes, and track follow-ups and action items

• Support personal logistics and requests

• Help support team culture through onboarding, events, and day-to-day coordination

• Track and manage team budgets and financial reporting

Your background looks something like this

• Have 2+ years of Executive Assistant experience supporting C-level leaders or founders (ideally in a fast paced start-up environment)

• Excel at managing complex calendars, travel, and competing priorities with precision

• Are proactive, resourceful, and solutions-oriented, always thinking two steps ahead

• Communicate effectively, concise when needed, detailed when necessary

• Thrive in a fast-moving, high-growth environment where flexibility is essential

• Handle confidential information with discretion and professionalism

• Anticipating needs before they arise

• Has a “no job is too small” attitude and takes on challenges with enthusiasm

Benefits

We proudly offer the following benefits for our full-time employees:

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Daily lunches and snacks in the office to keep you at your best

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.