Who We Are: 

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Position Summary:

The Events & Operations Staff seasonal position at the TRACK supports all aspects of facility operations, event execution, guest services, and facility readiness. Successful team members are dependable, customer-focused, adaptable, and willing to contribute wherever needed to ensure a positive experience for all guests and stakeholders.

Who Thrives in This Role?

This position is a great fit for:

• College students and recent graduates
• Former athletes and coaches
• Individuals interested in sports and events
• People seeking hands-on experience in venue operations
• Those looking for supplemental income in a fast-paced environment

Key Responsibilities:

• Event Operations
  • Setup, breakdown, and facility conversions
  • Crowd management and guest flow
  • Event support and operational readiness
• Guest Services
  • Welcome guests and participants
  • Provide exceptional customer service
  • Answer questions and resolve guest concerns
• Facility & Equipment Management
  • Maintain organization of assets and equipment
  • Report safety concerns and operational issues
  • Support load-in/load-out procedures
• Concessions & Retail
  • Operate POS systems
  • Process transactions
  • Maintain retail and concession areas

Qualifications:

Required:

• Strong attendance and reliability
• Customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to work evenings and weekends

Preferred:

• Athletic, recreation, hospitality, or event experience
• POS experience
• Equipment handling experience

Physical Requirements:

• Ability to stand and walk for extended periods of time
• Ability to safely lift, carry, push, or move equipment weighing up to 50 pounds independently and up to 100 pounds with assistance
• Ability to perform physical event setup and breakdown tasks throughout a shift 

Position Details:

We are currently hiring team members who are available to work:

• Weekdays: Approximately 2:00 PM/3:00 PM – 9:00 PM
• Weekends: Between 6:30 AM – 9:30 PM
• Minimum commitment of 2–3  shifts per week

Shift start and end times may vary based on facility and event schedules. Evening and weekend availability is required.

Regular Associate Benefits 

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.