Event Shift Supervisor

• Organization: Florida Panthers Hockey Club
• Department: Housekeeping
• Reports To: Housekeeping Manager
• FLSA Status: Exempt (Salaried)
• Employment Type: Full-Time
• Location: Amerant Bank Arena, Sunrise, FL — On-Site
• Schedule: Flexibility required for evenings, weekends, and holidays based on event schedule

Job Summary

The Event Shift Housekeeping Supervisor is a full-time position responsible for the training, supervision, and performance management of the event shift housekeeping team at Amerant Bank Arena. This role ensures the efficient, timely, and detail-oriented execution of custodial operations throughout the facility.

Key responsibilities include oversight of cleaning standards, proper handling and use of cleaning products, chemicals, and equipment, inventory management, and quality assurance. The Supervisor works closely with internal departments and external partners to ensure the highest level of facility presentation and a positive guest experience.

Essential Duties & Responsibilities

• Supervise event operations and time management for part-time event housekeeping staff; support Alliance staff during event shifts as needed
• Plan, develop, and manage weekly, monthly, quarterly, and annual housekeeping projects
• Oversee daily supply usage and assist with ordering event-specific supplies
• Complete daily shift reports documenting operational challenges, staffing concerns, and facility conditions
• Train staff on proper use, handling, and storage of cleaning products, chemicals, equipment, and supplies
• Maintain Safety Data Sheets (SDS) for all applicable products and materials
• Oversee and perform custodial tasks including sweeping, mopping, shampooing, dusting, polishing, trash removal, window cleaning, and restroom restocking
• Ensure all cleaning equipment and machinery are maintained in safe, functional working condition
• Conduct daily walkthroughs of the entire facility to ensure cleanliness standards are met and identify areas requiring repair or improvement; ensure prompt corrective action
• Complete assigned work orders according to established schedules and priorities
• Maintain appropriate inventory levels and implement effective inventory control measures to prevent loss or theft
• Enforce safety standards and maintain a safe working environment at all times
• Perform other duties as assigned

Qualifications

• Prior custodial or housekeeping experience preferred
• Strong work ethic, resilience, and empathy for teammates and guests
• Ability to understand and comply with company policies and procedures
• Receptive to supervision and responsive to management direction
• Maintains a professional appearance during work hours
• Strong listening skills with the ability to follow instructions accurately
• Ability to work effectively in large crowds and fast-paced environments
• Excellent verbal communication and interpersonal skills
• Punctual, dependable, and reliable attendance required
• Ability to lift up to 25 pounds without accommodation
• Strong organizational and time-management skills with a high level of attention to detail
• Ability to work evenings, weekends, and holidays as required by event schedules and hockey season

Work Environment

This role is performed within a large arena environment. Noise levels are frequently high, crowd traffic is heavy, temperatures may vary and are often cold, and there may be occasional exposure to pyrotechnics and special effects.

Physical Demands

• Prolonged standing and walking, including moving between work sites over long distances
• Climbing ladders, stairs, scaffolding, and ramps
• Balancing on narrow, slippery, or moving surfaces
• Stooping, kneeling, crouching, and reaching in various directions
• Pushing, pulling, lifting, and grasping objects; lifting items from lower to higher positions requiring use of upper extremities and back muscles
• Repetitive motion of wrists, hands, and/or fingers
• Must be able to communicate clearly through talking and hearing at normal speaking levels

Position Type / Expected Hours of Work

This is a full-time, Exempt (Salaried) position requiring flexible scheduling. Work hours may include nights, weekends, and holidays based on operational and event needs.