We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.   

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. 

Mission Statement  

Restoring hope and freedom through rehabilitation. 

• ​​Demonstrates functional knowledge of Epic, applicable third-party solutions, and Microsoft suite of products. 

• ​Demonstrates knowledge of processes within the business lines supported, assesses workflow methods, identifies gaps, determines necessary workflow changes, and develops workflows alongside customers related to the implementation of new solutions or functionality. 

• ​Designs, builds, and configures within assigned Epic system modules and any supporting third-party solutions; develops and maintains process documentation using appropriate tools. 

• ​Develops and maintains test scripts for workflow testing; performs testing per department requirements. 

• ​Ensures that application changes and upgrades are working properly. 

• ​Follows departmental standards for change control and quality assurance; provides documentation on system changes and provides training, if applicable. 

• ​Troubleshoots issues and initiates escalation procedures with minimal supervision and provides proposals for resolution of the issues found. 

• ​Participates in or leads cross-functional projects; Understands project planning and coordination methods using project management tools and skills. Communicates project status of deliverables, barriers (as applicable), end-user concerns, and upcoming milestones. 

• ​Actively participates in meetings, as needed. 

• ​Provides status updates on work to leadership. 

• ​Other duties as assigned. 

​Customer Service Responsibilities  

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.   

Responsibilities in Quality Improvement  

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. 

Essential Job Qualifications  

• Associate’s degree or equivalent experience. 

• 3 years Healthcare, IT or finance/account receivable experience. 

• Must obtain and maintain vendor certification in specified application within 6-months of attending first Vendor course. 

• Strong working knowledge of departmental policies, procedures, business operations and workflows with an understanding of how they interrelate to other departments in the organization. 

• Strong computing skills including a working knowledge of Word, Excel, Power Point, Visio, web browsing, issue tracking and email applications and/or a willingness to learn. 

• Strong project management skills including the ability to lead meetings, prioritize, resolve conflicts, and maintain issues lists. 

• Must be a team player with the ability to work independently as well as in small or large teams. 

• Demonstrates the ability to resolve problems timely and effectively. 

• Must be detail oriented and have a skill for probing for information in order to fully understand the underlying needs that drive how the system should be built. 

• Must be approachable and have the ability to deal positively with employees at all levels of the organization. 

• Protects and maintains the confidential nature of information. 

• Ability to consistently meet assigned deadlines for projects. 

• Demonstrated effective follow-up activities. 

• Sound decision making ability. 

• Ability to multitask. 

• Ability to accept and adapt to change. 

• Strong ability for self-direction. 

Preferred Job Qualifications  

• Bachelor’s degree preferred. 

• Experience in the operational area for Epic application 

Physical Requirements for Essential Job Qualification 

Levels: 

• None (No specific requirements) 

• Occasionally (Less than 1/3) 

• Frequently (1/3 to 2/3) 

• Majority (More than 2/3)