Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer.  As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

EOS Maintenance Training & Capability Lead

What you will do

Let’s do this. Let’s change the world. In this vital role you will The EAM Adoption & Capability Lead is responsible for building and sustaining the organizational capability required for Amgen sites to successfully transition from Maximo to SAP EAM. This role owns the business adoption strategy, role-based learning approach, site readiness model, and change-agent enablement needed to ensure SAP EAM is used consistently across maintenance, calibration, planning, scheduling, inventory, and reliability processes.

Key responsibilities

·       Develop and maintain the SAP EAM adoption and capability-building strategy for global maintenance, calibration, planning, scheduling, and site leadership communities.

·       Translate process changes from Maximo to SAP EAM into clear role-based learning journeys, job aids, readiness materials, and site manager discussion guides.

·       Partner with global process owners, SAP EAM product owners, site managers, training teams, and change agents to align training content with approved future-state processes.

·       Build and manage the site change-agent network, including expectations, cadence, feedback loops, adoption risks, and readiness scorecards.

·       Define training requirements by persona and access package, including maintenance supervisor/owner, technician, calibration technician, planner/scheduler, approver, inventory roles, viewer, and business support roles.

·       Coordinate training delivery, reinforcement sessions, simulation/practice activities, and knowledge checks before and after deployment waves.

·       Monitor adoption risks such as local workarounds, inconsistent transaction use, incomplete work order documentation, poor mobile adoption, and gaps in planner/technician readiness.

·       Ensure capability-building materials reinforce data quality, compliance, safety, GxP expectations, and standard work management behaviors.

·       Maintain post-go-live adoption support mechanisms, including office hours, refresher training, FAQs, site feedback reviews, and continuous improvement inputs.

·       Evaluate the AV and TQ strategies to qualify facilities, maintenance, calibration and other technicians on specific execution activities.

·       Lead LMS integrations aspects to SAP and specific work centers capabilities.

Primary interfaces

·       Site managers, maintenance leaders, calibration leaders, planners/schedulers, technicians, inventory users, quality approvers, and site change agents.

·       Global EAM process owners, SAP EAM product owners, SSAM/mobile leads, master data governance team, reliability/APM team, IT/AMS, quality, and training/learning organizations.

·       Program OCM team, deployment leads, business readiness leads, communications team, and executive sponsors.

·       LMS team and integrations with SAP

Success measures

·       Role-based training paths are defined, approved, and aligned to the SAP EAM future-state processes before each deployment wave.

·       Site change-agent network is active, prepared, and consistently providing feedback on readiness, resistance, and adoption risks.

·       Users demonstrate readiness through completion of training, knowledge checks, process simulations, and manager confirmation of preparedness.

·       Post-go-live adoption metrics show increasing correct use of SAP EAM, reduced dependency on Maximo-era workarounds, and improved confidence across key personas.

·       Site managers have clear visibility to readiness, adoption gaps, and reinforcement actions required to sustain the change

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree
OR
Master’s degree and 2 years of Training experience
OR
Bachelor’s degree and 4 years of Training experience
OR
Associate’s degree and 8 years of Training experience
OR
High school diploma / GED and 10 years Training experience

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer. We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law.

We provide reasonable accommodations to applicants and employees with disabilities, consistent with legal requirements. Please contact us to request accommodation.

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