Job Description

YOUR ROLE AS A:

As an Enterprise Application Platforms & Automation Lead, you will provide technical leadership and ownership of enterprise platforms across ITSM, asset management, monitoring, observability and automation. You will lead a team of application specialists while driving platform implementation, integration, automation, solution design and complex technical troubleshooting. Working across technology and business teams, you will design scalable solutions, resolve technical challenges and drive continuous improvement. The role is platform-agnostic, with experience in Jira, ManageEngine, Grafana, Checkmk or equivalent platforms being advantageous.

WHAT YOU’LL CHAMPION:

• Own and drive the overall technical direction of enterprise application platforms covering ITSM, workflow, asset management/CMDB, monitoring, observability and automation.
• Lead and develop a team of application/platform specialists, providing technical guidance, coaching, solution reviews and escalation support for complex issues.
• Drive end-to-end platform implementation and transformation, from requirements gathering and solution design through configuration, integration, testing, deployment and operational handover.
• Build and enable integrations between enterprise applications using APIs, webhooks, middleware and other integration technologies to create a connected and efficient application ecosystem.
• Champion automation and operational efficiency by identifying manual and repetitive processes and developing sustainable automation solutions using scripting and automation technologies.
• Solve complex technical problems by conducting structured troubleshooting and root-cause analysis across applications, integrations, APIs, databases and underlying infrastructure.
• Design practical and scalable solutions by translating business and operational requirements into technical solutions that are secure, supportable and aligned with enterprise architecture.
• Drive continuous improvement and platform optimisation, including performance, reliability, usability, governance, standardisation and reduction of operational dependencies.
• Establish platform governance and technical standards, ensuring appropriate documentation, change management, security controls, lifecycle management and knowledge sharing.
• Partner with technology and business stakeholders to identify opportunities, evaluate new technologies and deliver solutions that improve service quality, operational resilience and employee experience.

WHO YOU ARE:

• 6–8+ years of experience in enterprise applications, technology platforms, IT operations, ITSM, application support or a related technology environment, with proven experience taking ownership of business-critical platforms.
• 3+ years of experience in technical leadership, including leading, mentoring or managing application/platform engineers or administrators.
• Proven experience in implementing and managing enterprise application platforms, including requirements gathering, solution design, configuration, testing, deployment, integration and ongoing optimisation.
• Strong experience in one or more of the following areas: ITSM/service management, workflow platforms, asset management/CMDB, monitoring, observability, application management or enterprise automation.
• Strong understanding of system integration and API technologies, including REST APIs, webhooks, authentication, JSON/data exchange and integration troubleshooting.
• Practical experience in automation and scripting, with proficiency in at least one scripting/programming language such as Python, PowerShell, Bash or Google Apps Script, and the ability to develop, modify and troubleshoot automation solutions.
• Working knowledge of Linux/Red Hat or equivalent operating environments, with sufficient technical depth to troubleshoot application, integration and infrastructure-related issues.
• Strong experience in technical troubleshooting, incident/problem management and root-cause analysis, particularly for issues involving multiple applications, integrations or infrastructure components.
• Demonstrated ability to design and implement solutions to complex business and operational problems, with a mindset focused on automation, scalability, reliability and continuous improvement.
• Strong stakeholder management and communication skills, with the ability to lead technical discussions, work with vendors and cross-functional teams, and translate complex technical matters into clear recommendations for stakeholders.

Preferred / Advantageous Experience:

• Experience with enterprise platforms such as Jira / Jira Service Management, ManageEngine / AssetExplorer, Grafana, Checkmk, or equivalent technologies.
• Experience with cloud platforms, databases, DevOps/CI-CD, Ansible or other enterprise automation technologies.
• ITIL certification or equivalent experience in IT service management.