Engineering Manager, Core Platforms (Observability & Service Management)

• Lead and develop a high-performing engineering team delivering critical enterprise platforms and capabilities.

• Shape the future of observability, service management and automation for one of Australia's largest technology environments.

• Drive modern engineering practices, cloud technologies and platform innovation that enable more than 10,000 engineers to do their best work.

Do work that matters

Join our Core Platforms Crew and help shape the future of Observability and Service Management technologies across CommBank. We are modernising the platforms, practices and processes that enable engineers to build, monitor and operate reliable technology services for millions of customers.

As an Engineering Manager and Chapter Lead, you'll play a pivotal role in leading a team of engineers responsible for delivering scalable, secure and reliable platform capabilities. You'll work at the intersection of engineering leadership, technology strategy and operational excellence, helping to drive innovation while ensuring our platforms continue to evolve to meet the needs of one of Australia's largest and most complex technology environments.

We support our people with the flexibility to balance where work is done, with at least half your time each month connecting in the office. We're also open to discussing other flexible working arrangements that support your needs.

See yourself in our team

Our team is dedicated to the ownership and delivery of world-class observability and service management technologies that support the Group's engineering ecosystem. We build the platforms, automation and practices that help more than 10,000 technologists deliver exceptional outcomes safely, reliably and efficiently.

Collaboration, innovation and continuous improvement sit at the heart of everything we do. We foster an inclusive environment where ideas are welcomed, diverse perspectives are valued and people are empowered to challenge the status quo. You'll join a team that is passionate about engineering excellence and committed to growing capability across the organisation.

You'll be responsible for

• Leading, coaching and developing a team of engineers while fostering a high-performing and inclusive culture.

• Delivering reliable, secure and scalable technology outcomes aligned to business priorities.

• Enabling engineers to do their best work through effective prioritisation, removal of impediments and continuous improvement.

• Partnering with Product, Architecture and other stakeholders to balance customer, technical and commercial outcomes.

• Championing engineering excellence through modern software engineering, DevSecOps, automation and observability practices.

• Building team capability through mentoring, recruitment, succession planning and career development.

• Driving operational excellence across service reliability, risk management, security and compliance.

• Using engineering metrics and insights to identify opportunities for continuous improvement and increased effectiveness.

We're interested in hearing from people who

Bring a strong engineering leadership background, enjoy solving complex technology challenges and are passionate about developing people and capability. You'll be comfortable balancing strategic thinking with delivery execution and thrive in fast-paced, highly collaborative environments where innovation and continuous improvement are encouraged.

Skills & experience

• Proven experience leading engineering teams within large-scale enterprise environments.

• Strong leadership, stakeholder management and people development capabilities.

• Experience managing budgets, financial controls and reporting responsibilities.

• Exposure to observability practices and technologies, OpenTelemetry (OTEL), ServiceNow and cloud-based platforms.

• Experience working with AWS and/or Azure cloud technologies and modern cloud architectures.

• Knowledge of containerisation technologies such as Docker.

• Strong understanding of operational excellence, service reliability, risk and security practices.

• Experience using metrics and data-driven insights to uplift engineering performance and capability.

Working with us: 

 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.   
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.  
Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  
We’re looking for people who truly live our values, Care, Courage and Commitment and we’ll offer you great opportunities to develop you career with us
If this sounds like the role for you then we would love to hear from you. Apply today!