Where compassion meets innovation and technology and our employees are family.

GENERAL PURPOSE OF JOB:

The Communication Analyst is responsible for developing and implementing Enrollment projects to improve member experience. The Communications and Enrollment Analyst is responsible for reporting member feedback to continuously improve Health Plan services across all departments. The Communications and

Enrollment Analyst is responsible for analyzing project and enrollment metrics and reporting to leadership for oversight.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or health plan administration, as required.

General Duties:

• Maintains utmost level of confidentiality at all times.

• Adheres to Health System and Health Plan policies and procedures.

• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.

• Performs all other tasks as assigned by upper management.

• Adheres to department policies, procedures and guidelines.

Enrollment Responsibilities:

Analyst reports to the Communications Manager in the Driscoll Health Plan. Positions in these classes may perform any or all of the below listed duties. These should be interpreted as examples of the work and are not necessarily all-inclusive.

Enrollment Analyst: In this position, individuals perform the full range of assigned tasks under minimal supervision, while exercising discretion and independent judgement within established procedures.

• Implement and execute Enrollment projects such as Texting program, email campaigns, surveys, and phone calls

• Analyze member feedback and recommend changes/updates to Health Plan procedures

• Carefully examine information provided by members and ask clarifying questions to customize the member experience

• Leverage feedback for continuous improvement to the Health Plan onboarding process

• Develop a deep understanding of member’s health objectives

• Ensure members receive superior customer service

• Collaborate with other departments to customize their onboarding experience

Training Responsibilities

• Attends training as required by Driscoll Health System, HHSC contract requirements and URAC standards.

• Familiarizes one’s self with tools and reference material are available for use when responding to Member and Provider inquiries.

• Attends all training for staff upon new hire, annually and as required.

EDUCATION AND/OR EXPERIENCE -

Two-year degree or Associate’s degree; minimum 5 years of related experience

and/ or training with High School Diploma; or equivalent combination of

education and experience