Electronic Working Administrator

Salary: £26,277.50 per annum plus company benefits

Location: Newport, NP10 8UH

Contract: Permanent, Full Time

Shifts: 37.5 hours per week, Monday – Friday, 8.30am-5:00pm, 1 hour unpaid lunch break

Work Model: Hybrid after training, 3 days in the office and 2 days from home

Williams Lea seeks an Electronic Working Administrator join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

Are you self-motivated with a can-do attitude? Do you have data entry experience? Are you able to work in a high-volume environment where understanding the importance of delivery against client service levels is critical? 

We are seeking a proactive and detail-oriented individual to join our team in delivering exceptional client service within a high-volume environment. As part of this role, you will be responsible for managing case documentation, liaising confidently with clients, courts, and solicitors, and ensuring the accurate processing of information. If you are confident, organized, and customer-focused, this position is a great fit for you

We are committed to supporting the professional development of our employees. We offer one to one training followed by coaching support from our Team Leaders and Senior Administrators until fully competent. Each team member will have a personalised development plan, with clear milestones to track progress and opportunities for growth. Regular feedback, training, and mentorship will be provided to ensure continued career advancement and skill enhancement.

In this role we offer hybrid working once competent after training and free parking while onsite.

Key responsibilities

• Working as part of a larger team administering Client Accept Service paperwork, following agreed processes and procedures to ensure accuracy of information
• Setting up new cases on behalf of a law firm.
• The role operates with in a performance-driven, target oriented environment, where meeting key performance indicators and achieving set goals is essential.
• Reviewing documentation.
• Dealing with incoming mail.
• Role requires data entry and validation of information so accuracy and attention to detail is critical
• Liaising with Courts, Clients and Claimant solicitors by telephone in order to clarify received or missing information
• Handling confidential information in line with the firm's data security protocols
• Answering a handful of inbound calls from clients each day.
• Making outgoing calls to clients to obtain missing information.
• Other administrative duties, as required
• Adhere to defined standards and processes
• Have the ability to deal with client issues quickly and effectively, seeking assistance when required
• Develop and maintain strong relationships with internal and external clients providing assistance and advice as and when required
• You must be customer focused

Key Competencies

• Customer Focus
• Drive for results
• Keen eye for detail
• Typing and computer literacy skills
• Able to handle confidential information responsibly
• Effective communication - Listening & Written
• Planning & organising - Managing work
• Accountability and responsibility, Courage

Personal Attributes

We are looking for someone who is:

• Self Motivated
• Organised
• Customer focused
• A confident communicator
• Methodical and logical approach
• Team player but able to work on own initiative
• Commitment to deliver
• IT literate

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected].

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