Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As an electrical & electronics associate service engineer, you will collaborate with dealers, product groups and facilities, to enhance the electrical & electronics products to meet reliability and durability targets, provide technical support for engineering teams and factory quality teams on NPI and CPI projects.

Job Duties

Quality:

Align with 0 defects culture, continually track quality metrics in QRQM and take actions to drive improvements.

--Track and communicate 2 & 12 MIS DPU metrics for pre-defined machine population on a monthly basis.

-- Additive events review for defects in 2MIS and 12MIS on a weekly basis.

-- Determining failed part return, involve in part test and drive analysis result.

Factory & Field Support:

Work closely with dealers, engineering team, product group & factory quality team to address quality concerns regarding E&E products.

--Support factory E&E system quality issue trouble shooting and develop emergent correction solutions.

-- Support field test activities, work with dealers to validate new/improved designs at customer sites. Work with engineering to determine field test acceptance criteria and monitor test iron.

-- Support engineering team on field machine data capture to support quality issue analysis, familiar with data capture tools, such as PICO, SC2, Canape, ET, etc.

Quality Automation Tool Development:

Monitor and lead quality related automation tool or AI agent development to improve issue analysis or quality prediction method.

-- Existing Quality reporting dashboard maintenance and update.

-- New Power BI dashboard development & task-based AI agent development.

-- Support machine electrical system field failures data analysis method and technology research.

Requirements:

• Bachelor’s degree or above in computer science, Electronics, Automation related majors.

• Minimum 1-year electrical component & system development experience or Quality management or data analysis working experience

• Excellent communication skills in English.

• Good troubleshooting and problem-solving capability

• Experience in AI agent training and Python code capability.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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