At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Electric Service Requirements(ESR) Program Manager

Job Function Summary:

The ESR Program Manager plans, leads, and implements projects and process improvements supporting PGE’s customer-facing electric service requirements and engineering standards. Coordinates the development and lifecycle management of the Electric Service Requirements, Commercial, Subdivision, and Medium Voltage guides and related standards, work practices, and technical drawings. Partners with engineering, operations, design, construction, and other stakeholders to align customer requirements with internal design and construction standards. Leads cross-functional initiatives involving code and requirement changes, standards modernization, technical documentation, drafting support, and engineering tools. Identifies and implements improvements that enhance safety, reliability, consistency, cost effectiveness, and customer experience.

Key Responsibilities:

Project Planning and Consultation-

• Leads projects of varying size and complexity, including business systems and process improvements, organizational changes, strategy implementation, training initiatives, feasibility studies, and pilot programs.
• Supports major or enterprise-wide projects by collaborating with senior project managers, project sponsors, and cross-functional teams.
• Partners with operations leaders and stakeholders to define project objectives, scope, deliverables, and business justification while ensuring strategic alignment, cost effectiveness, and minimal operational or customer service impacts.
• Develops and maintains project planning documents, including project charters, business cases, work breakdown structures, schedules, cost baselines, resource plans, and project milestones.
• Identifies project dependencies, resource requirements, risks, and mitigation strategies; collaborates with Supply Chain, Legal, IT, and other stakeholders on project needs and vendor-related activities.

Project and Team Leadership-

• Leads project teams in achieving objectives, deliverables, and timelines, or coordinates team activities in support of a senior project manager.
• Facilitates meetings, establishes clear roles and expectations, tracks action items, and promotes collaboration, accountability, and effective team performance.
• Provides guidance and direction to project team members, monitors adherence to established project management methodologies and standards, and addresses performance or coordination issues as needed.
• Supports effective use of project collaboration tools, document repositories, and established project management processes.

Project Controls and Risk Management-

• Establishes and maintains project controls to monitor scope, schedule, budget, quality, resources, and risks.
• Tracks project progress, expenditures, milestones, issues, and action items; identifies variances, potential scope changes, and emerging risks, escalating significant concerns as appropriate.
• Maintains and updates project plans to reflect changes in priorities, resources, schedules, and deliverables.
• Collaborates with project sponsors and stakeholders to evaluate proposed changes and support timely, informed decision-making.

Stakeholder Engagement and Communication-

• Develops and supports project communication plans to ensure stakeholders receive timely, accurate information regarding project objectives, progress, risks, issues, and decisions.
• Prepares project deliverables and communications, including status reports, proposals, presentations, and other supporting documentation.
• Builds effective working relationships across departments and organizational levels to maintain alignment, resolve issues, and support successful project outcomes.

Process Improvement and Business Analysis-

• Leads or contributes to business process improvement, benchmarking, and continuous improvement initiatives.
• Partners with managers and subject matter experts to evaluate existing processes, identify improvement opportunities, document workflows, conduct gap analyses, and recommend changes to processes, practices, policies, and systems.
• Researches and documents business and technical requirements and supports the development of process controls to measure performance and evaluate improvement outcomes.
• Applies project management best practices, systems thinking, structured problem-solving, and continuous improvement methodologies to improve organizational effectiveness.

Project Documentation and Continuous Improvement-

• Establishes and maintains organized, secure project documentation and repositories, ensuring project plans, deliverables, decisions, and supporting materials are appropriately maintained and archived.
• Documents lessons learned and project outcomes to support knowledge sharing and continuous improvement.
• Collaborates with project management peers to strengthen project management practices, improve organizational capabilities, and promote consistency in project delivery.

Education and Experience:

• Education: Bachelor’s degree in business, communications, psychology, computer science, or a related field, or an equivalent combination of education and experience.
• Experience: Typically two or more years of experience in project management or a related field, such as project coordination, scheduling, business analysis, or process improvement. Additional experience may be required for projects of greater size or complexity.
• Certifications: Project Management Professional (PMP) certification preferred.

Knowledge, Skills, and Abilities:

• Knowledge of project management methodologies, standards, and practices, including scope, schedule, cost, quality, communications, procurement, resource, and risk management.
• Ability to develop, maintain, and monitor project plans, budgets, schedules, resource requirements, and project controls.
• Experience using project management and business applications, such as Microsoft Project, Excel, Word, PowerPoint, Visio, and other collaboration or project tracking tools.
• Knowledge of business process improvement, continuous improvement, benchmarking, systems thinking, and process analysis techniques.
• Ability to analyze information, identify risks and issues, evaluate alternatives, and develop practical solutions.
• Strong written and verbal communication skills, including the ability to prepare reports and presentations, facilitate meetings, influence stakeholders, and communicate complex information effectively.
• Ability to build collaborative relationships, manage stakeholder expectations, navigate competing priorities, and resolve conflicts constructively.
• Effective listening, consulting, negotiation, facilitation, and problem-solving skills.
• Ability to adapt to changing priorities, exercise sound judgment, work independently, and collaborate effectively across teams and organizational levels.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks, meet deadlines, and maintain accurate project documentation.

Schedule/Attendance:

☒   Ability to work long hours

☒   Ability to work a variable schedule

☒   Ability to report to work and perform work during periods of severe inclement weather

☒   Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

☒   Ability to work on-call schedule

Physical Capabilities:

Does the job require a valid driver’s license?

☒   Yes

Driving/travel/commute

☒   Daily within service territory

☒   Frequently (at least once a week or more)

☒   Overnight inside/outside the service territory

☒   Occasionally (one to two times a month or less)

☒   Computer use (use computer regularly for entire work shift)

Lifting/pushing/pulling (check appropriate weight):

☒   Up to 10 lb

Carrying (check appropriate weight):

☒   Up to 10 lb

Environment - Indoor/Outdoor:

☒   Office environment

☒   Plant environment

☒   Field environment

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting [email protected] or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. 

To be considered for this position, please complete the following employment application by the posting close date.  Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.