Summary

Responsible for providing resolution to technical problems with the installation and configuration of PC hardware.

Pay Range: $24.82 - 31.67 (Depending on qualifications and experience)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1)       Maintain Client/Server Systems through the continuous monitoring of system indicators for hardware/software problem determination.

2)       Research and analyze customer problems to resolve desktop hardware and software problems.

3)       Apply systematic techniques to isolate and correct problems.

4)       Analyze and identify trends in issue reporting and devise preventative solutions.

5)       Communicate specific technical information to allow ease of use by customers through better understanding of hardware/software functions.

6)       Analyze current customer configuration and migrate as needed.

7)       Evaluate, create, and implement procedures and technical solutions to aid in problem-solving and deployments.

8)       Install and configure software and hardware and test and verify the installation and configuration.

9)       Maintain detailed records with use of HelpDesk software.

10)    Keep abreast of new and changing technologies, both hardware and software, and the skills needed to implement them into the dynamic work environment.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• 2 years related experience
• A + Certification

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:     

• Any college courses in Computer Technology, Computer Science, or related field of study
• 2-4 years experience in Desktop PC hardware and software field support and configuration
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) - Windows 7. Enterprise Desktop Support Technician
• Knowledge, Skills & Abilities:
• Demonstrate ability to install, configure, and troubleshoot desktop hardware and software
• Interpersonal skills to work with customers to resolve issues

Licenses and Certifications

• Valid Class C Driver’s License
• A + Certification required
• Microsoft Certified IT Professional (MCITP) - Windows 7. Enterprise Desktop Support Technician

Knowledge, Skills & Abilities

• Demonstrate ability to install, configure, and troubleshoot desktop hardware and software
• Interpersonal skills to work with customers to resolve issues
  

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.