Department/Unit:

Work Shift:

Salary Range:

Essential Duties and Responsibilities:

• Contributes to the professional development of others and supports life-long learning as individuals transition across learning/practice environments, and professional roles.

• Applies a systematic process to shift individuals, teams, and organizations from current state to desired state and close performance gaps.

• Applies a variety of learning technologies to address learning and performance needs, encourage knowledge sharing, and promote collaboration.

• Provides leadership to project and learning activity implementation, scientifically measuring the impact on organizational goals.

• Helps establish and participates in an education program teaching self-control skills to persons with diabetes and their families/ significant others. This education program includes an assessment, individualized implementation plan and follow-up evaluation.

• Obtain regular continuing education in areas of diabetes management and will also participate in The Endocrine Group's continuous quality improvement
  process.

Qualifications:

• CDE - Certified Diabetes Educator Certification is required

• Didactic and experiential preparation in diabetes management is preferred

• RN - Registered Nurse - State Licensure and/or Compact State Licensure NYS is required

• RD - Registered Dietician is required

Communication:
• Presents self in a professional courteous manner.
• Establishes and maintains professional rapport with the physicians and office staff.
• Establishes and maintains good rapport with patients and significant other appropriately.

Customer Relations

• Identifies self with name when answering the telephone.
• Greets each patient by introducing self.
• Responds appropriately to patient requests as they occur.
• Reports all patient complaints to the Diabetes Education Coordinator as the occur.
• Maintains strict patient confidentiality, with the exception of reporting all medical related information to the Diabetes Education Coordinator or Physician.

Infectious Disease:
• Follows appropriate use of Universal Precautions without deviation.
• Reports incident of observed or suspected non-compliance with Universal Precautions immediately to the Manager.

Quality Improvement:
• Participates in Continuous Quality Improvement program under the direction of the Coordinator.
• Welcomes new ideas, changes and responsibilities to achieve greater success and productivity within the organization

Physical Demands

• Standing - Constantly
• Walking - Constantly
• Sitting - Rarely
• Lifting - Frequently
• Carrying - Frequently
• Pushing - Occasionally
• Pulling - Occasionally
• Climbing - Occasionally
• Balancing - Occasionally
• Stooping - Frequently
• Kneeling - Frequently
• Crouching - Frequently
• Crawling - Occasionally
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Constantly
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Constantly
• Hazards - Frequently
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.