The Role

The Program Manager is the primary relationship owner for our partner schools and resellers in the United States. You’ll work directly with Site Coordinators at partner schools and reseller partners to ensure successful program launches and high quality support throughout the school year.

You’ll serve as a two way bridge. With partners, you’ll represent our schools by explaining, supporting, and standing behind company policy. Internally, you’ll be the eyes and ears of Operations, bringing partner feedback, risks, and opportunities to the right teams. You’ll work within established standard operating procedures and a seasonal cycle of processes tied to the academic calendar.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILTIES 

What You’ll Do

• Serve as the primary point of contact for Site Coordinators at assigned partner schools and resellers throughout the partnership.
• Plan, launch, and support programs for your accounts, following standard operating procedures and the seasonal calendar.
• Explain and support company policies, set expectations, and resolve issues in a way that protects both the partner relationship and our brand.
• Capture partner feedback, identify risks early, and route issues and opportunities to leadership and internal teams, including Registrar, IT and Engineering, Project Management, Teaching and Learning, and Customer Support.
• Support both direct school partners and reseller partners, understanding the distinct needs of each.
• Coordinate the onboarding of our technology at partner sites.
• Use the CRM and our Student Registration Management system to track interactions, maintain accurate records, and manage account activity.
• Monitor account performance, analyze data, report on trends, and take corrective action when needed.
• Contribute to partner annual plans and long term goals with leadership and Business Development.
• Support the growth of your accounts by identifying ways we can better meet partner needs.
• Manage the demands of program launches and peak enrollment periods.

What You Bring

• Bachelor’s degree in a related field
• Experience in program management, account management, or partner relations, preferably in education
• Familiarity with online programs, program launches, and technology at school sites
• Experience with CRM systems, HubSpot preferred
• Advanced proficiency in Microsoft Office and experience with project management tools
• Excellent communication and relationship building skills
• Strong organization, time management, and attention to detail
• Ability to manage multiple accounts and priorities, especially during peak seasons
• Comfort following standard procedures consistently while adapting to new tools and processes
• Fluency in a second language is a plus