ED Registration Representative - Emergency Department

ED Registration Representative in Springfield, MA | Baystate Health Careers

Department: Emergency Department Registration

Location: Baystate Medical Center, Springfield, Massachusetts

Job Type: Part-Time

Shift: Evenings

Make an Impact with Baystate Health

Baystate Health is seeking an ED Registration Representative to join our Emergency Department Registration team at Baystate Medical Center in Springfield, Massachusetts. Our team supports patients arriving in the Emergency Department by collecting accurate demographic and insurance information, facilitating the registration process, and helping ensure patient safety and appropriate reimbursement. This role works closely with patients, clinical staff, insurance carriers, Medical Records, and other hospital personnel in a fast-paced, high-stress environment.

The ED Registration Representative role offers the opportunity to make a meaningful impact on the patient experience by providing compassionate, professional service during some of the most challenging moments patients and their families may face.

The ED Registration Representative Will:

• Interview patients and collect accurate demographic and insurance information while maintaining professionalism and compassion in a fast-paced Emergency Department environment.
• Obtain required patient signatures, verify insurance information, and analyze coverage to determine and explain patient financial responsibility.
• Request and collect predetermined patient responsibility payments through an online payment portal and offer payment plan options when appropriate.
• Complete FirstNet account discharges, transfers, and status changes, as well as morning and afternoon preadmissions within designated timeframes and surgical late discharges.
• Follow Emergency Department policies and procedures for trauma registration, JDoe registration, burn reporting, animal bite reporting, Weapons Related Injury Surveillance System (WRISS), and Sexual Assault Nurse Examiner (SANE) procedures.
• Communicate effectively with patients, coworkers, and clinical partners to resolve issues, support patient safety, and identify opportunities for process improvement.
• Initiate emergency code procedures through overhead paging when necessary and demonstrate proper PPE use and knowledge of infection control practices.
• Complete required departmental training, orientation, competency assessments, mentor sign-off, and the Compassionate Connections Program while maintaining a minimum 90% QA pass rate in overall account reviews, MSP, and RQA alerts.

Schedule Details

Job Type: Part-Time

Shift: Evenings

Hours: 5:00 PM–11:00 PM, six-hour shifts

Schedule: Four days per week

Weekend Requirement: Every other weekend

On-Call Requirement: Not specified

Other Scheduling Requirements: Every other holiday. Must be able to manage scheduling changes and arrange coverage for missed shifts.

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• Customer service experience.
• Ability to communicate effectively, verbally and in writing, with patients, coworkers, and clinical partners.
• Ability to obtain and accurately document patient demographic and insurance information in a fast-paced, high-stress environment.
• Ability to analyze insurance information and explain patient financial responsibility.
• Ability to maintain a calm, compassionate, and professional demeanor during emotionally challenging or potentially dangerous situations.
• Ability to follow established policies, procedures, and workflows while maintaining accuracy and quality standards.
• Ability to demonstrate proper donning and doffing of PPE and knowledge of basic infection control principles.
• Certified Medical Terminology must be obtained upon hire.

Preferred Qualifications & Skills

• Previous experience in patient registration.
• Bilingual communication skills.

Start Your Career at Baystate Health

Join Baystate Health and make a difference in the patient experience. As an ED Registration Representative, you will help patients navigate the registration process while supporting the clinical team and ensuring accurate, timely information in a critical care environment.

You Belong at Baystate.

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer