Location Address:

4500 Montbel Pl NE Albuquerque, NM 87107-6832

Compensation Pay Range:

Minimum Offer $18.33 Maximum Offer $30.24

Summary:

As a Dispatch/System Status Control (SSC) I, you will play an important role in coordinating emergency and non-emergency medical services for Albuquerque Ambulance Service (AAS). In this role, you will receive and enter fire department calls, communicate with emergency response units and dispatch centers, and coordinate ambulance dispatching to ensure timely and efficient responses. You will also assist with managing and deploying ambulance resources while developing your knowledge and skills across additional communications functions. This position works closely with the communications team and reports directly to the Communications Commander.

How you grow, learn and thrive matters here.
• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the  New Mexico Higher Education Department 
• EPIC electronic charting system

Type of Opportunity: Full time FTE: 0.90 Job Exempt: No Work Shift: 12 Hour Nights (United States of America)

Responsibilities:

• Dispatch ambulance crews to emergency and non-emergency medical calls in a timely and efficient manner.
• Receive and enter service requests from local fire departments, ensuring accurate documentation of relevant information.
• Communicate with fire departments and emergency response teams regarding safety concerns, unit availability, and estimated arrival times (ETAs).
• Collaborate with other System Status Controllers (SSCs) to coordinate daily dispatch operations.
• Maintain accurate and organized dispatch records to track ambulance crew availability and emergency response activity.
• Communicate and collaborate with local hospital emergency departments regarding incoming patients and ambulance activity.
• Maintain detailed records of completed and canceled service calls.
• Provide clear and thorough shift handoffs to incoming dispatchers to ensure continuity of operations.
• Participate in department meetings, required training sessions, workshops, and educational opportunities.
• Communicate professionally with internal and external customers to understand their needs and provide accurate information.
• Complete required training to demonstrate proficiency in entering fire department calls and communicating with fire department dispatch centers and emergency response units.
• Develop proficiency in dispatching, tracking, and monitoring ambulance units assigned to emergency and non-emergency calls.
• Perform additional duties as assigned.

Qualifications:

• High school diploma or GED required.
• Up to one year of related experience or customer service experience.
• IAED certification and New Mexico Emergency Medical Dispatcher (EMD) license required within one year of hire.
• Basic Life Support (BLS) certification required.
• Basic proficiency in Microsoft Office applications.
• Strong customer service skills with a commitment to providing professional and courteous support.
• Excellent verbal and written communication skills, including the ability to communicate effectively over the phone and in person.

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services