This position is a technical role which is a resource to the case management staff in long-term disability claims.

Position Responsibilities:

• Coach and mentor Long-term Disability (LTD) case managers

• Inspire remote team to achieve their potential through candid feedback

• Creatively tackle sophisticated claim issues

• Establish and cultivate internal and external partnerships

• Foster a continuous improvement with focus on our values

• Address critical issues immediately and thoroughly

• Participate in various agile initiatives.

• Develop and monitor case management plans for disability claims by weighing multiple subjective variables

• Coach and mentor Disability Case Managers (utilizing and understanding data) to help drive outcomes

• Handle contentious, complex claims (including all levels of appeals) and various projects

• Monitor service level agreement

• Participate in meetings with plan sponsors as required

• Strengthen customer relationships

Preferred Qualifications:

• Minimum 3 years of Disability Claims experience

• A University degree in Health Sciences, or related experience is an asset

• In-depth knowledge of disability practices, procedures, and group benefits

• In-depth knowledge of medical terminology/management/pharmacology

• HIAA/ICA/LOMA designation or enrollment is an asset

• Excellent presentation and interpersonal skills with the ability to interact with audiences

• Experience in technical training and development of staff

• Previous experience in organizing and facilitating project work

• Excellent verbal and written communication skills

• Excellent problem solving and analytical skills

• Strong organizational skills and very detail oriented

• Ability to meet demanding deadlines and work under pressure

• Strong interpersonal skills

• Proven team player

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.