Compensation Range:

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description:

JOB SUMMARY

• This is responsible administrative work in directing an agency program of moderate scope. 
• This position directs and oversees the Veteran's Affairs office that provides counseling, information and claims processing.
• An employee in this class is responsible for directing a small to moderate agency program. 
• An employee in this class may be responsible for planning, organizing, and directing the work of a small number of technical and clerical personnel. 
• Work is performed with considerable independence but is reviewed by an administrative superior for program effectiveness and conference with established regulations and policies. 
• In addition, this employee serves as a liaison with the County Commissioners on various special projects.

REPORTING RELATIONSHIPS

• The Director has three direct reports. 
• The Director reports to the County Commissioners through the Human Services Lead.    

ESSENTIAL JOB FUNCTIONS

• Counseling veterans and their survivors/dependents concerning the availability of various benefits.  Assisting individuals with the proper development and filing of claims and/or applications, ensuring that the information is correct and current.
• Supervising operations of the veterans' transportation program by scheduling passengers and coordinating the volunteer drivers and maintaining the van/vehicle.
• Personal Services:  Making intra-agency referrals as well as outside referrals.  Performing document searches and research.  Assist veterans and survivors ordering military records.  Maintain productive liaison work with service organizations, other veteran's services providers and community partners.
• Supervise and administer the VA Department.  Administer and analyze the yearly budget and plan/develop the upcoming year.  Oversee the ordering of supplies as needed.
• Process for payment burial and headstone claims for deceased veterans and their widows.  Process for payment veteran grave maintenance claims and program support claims.
• Issue flags and flag holders/markers to service organizations and other appropriate individuals/agencies for placement at veteran's grave sites through Lancaster County.
• Supervise VA Departments' staff
• Ability to work under pressure which includes the flexibility of managing personal and staff time and multiple changing priorities.

OTHER SPECIFIC TASKS OR DUTIES

• Other duties as assigned.

MINIMUM QUALIFICATIONS 

• Four years of experience in progressively responsible and varied office management or staff work in a public or private organization, including experience in personnel management, budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or any equivalent combination of experience and training. 
• Specific experience or training from the US military is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Thorough knowledge of the principles and practices of public administration.
• Thorough knowledge of modern office management method.
• Considerable knowledge of the principles and practices of governmental accounting and public personnel administration.
• Ability to exercise effective administrative and technical supervision over a large group of technical and clerical employees.
• Ability to develop and install large-scale administrative procedures and operations and to evaluate their efficiency and effectiveness.
• Ability to exercise judgement and discretion in applying and interpreting Departmental policies and procedures.
• Ability to speak and write effectively.
• Ability to establish and maintain effective working relationships with other administrative officials and the general public.
• Maintains Accreditation as a Veterans Service Officer (VSO).

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• FBI-Pennsylvania Criminal History.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Work is primarily sedentary in nature; no special demands are required.
• Routinely provides own transportation to and from meetings, outreach visits, and other job-related appointments in a timely manner and is able to access those locations with reasonable accommodations.

The County of Lancaster offers comprehensive benefits to our employees.  Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.