Job Purpose
The Executive Housekeeper ensures the property’s upkeep and optimal performance of housekeeping operations. This role aims to exceed guests’ expectations while being cost-effective and operationally viable. Responsibilities include managing the housekeeping team, maintaining cleanliness and hygiene, and coordinating with other departments.

Duties and Responsibilities

Ensure Compliance to Rules and Regulations

• Ensures compliance with all property standards or relevant industry standards during all aspects of work.
• Ensures adherence to the company's Code of Conduct, Internal Rules, and Regulations at all times.

General Job Functions

• Ensures optimal staffing levels by maintaining awareness of occupancy rates and conducting regular staff meetings for effective communication.
• Oversees maintenance and cleanliness of the resort to uphold safety, hygiene, and guest comfort standards.
• Leads, motivates, and develops the Housekeeping Team to achieve management objectives and maintain high service standards.
• Formulates and implements operational plans for all aspects of Housekeeping management.
• Conducts regular inspections to ensure cleanliness and supply standards for guest rooms and public areas are met.
• Manages inventory control for uniforms, linens, and supplies, ensuring par stock levels are maintained.
• Implements cost control measures while ensuring service quality is not compromised.
• Liaises with other department managers to enhance operational efficiency and address guest requests and complaints promptly.
• Ensures staff training on emergency procedures and adherence to hygiene and sanitation standards.
• Performs any other tasks assigned by management.

Requirements

• Bachelor’s Degree or equivalent educational qualification.
• Minimum 5 years of experience in managing housekeeping and laundry operations within a large-scale international hotel environment.
• Proven ability to develop training programs that enhance staff development and performance.
• Strong communication, leadership, and proactive problem-solving skills.
• Knowledge of the Opera system.
• Proficient in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• English language proficiency.

Working Conditions

• This position may require extended working hours and may include evenings, weekends, and public holidays.

Benefits

Chan Chee Meng

EA 07C3069

R1110620