KONE Technology and Innovation (KTI) is seeking a highly skilled Digital Operations Specialist to manage and support remote monitoring applications and devices hosted on Microsoft Azure across multiple geographical regions. This role requires deep hands-on expertise in Azure cloud operations, containerized platforms, Kubernetes, CI/CD pipelines, database platforms, and DevOps practices. The specialist will take strong ownership of production systems supporting large-scale, distributed, cloud-native, and IoT-enabled solutions. A strong technical expert in Microsoft Azure is critical for this role.

Key Responsibilities

• Manage and operate Azure-hosted, containerized applications and infrastructure supporting remote monitoring solutions.

• Act as an Azure Subject Matter Expert, ensuring high availability, performance, security, scalability, and cost optimization of cloud environments.

• Design, implement, and maintain CI/CD pipelines for automated build, release, and deployment of Java-based applications.

• Operate and support Kubernetes workloads using Azure Kubernetes Service (AKS) or equivalent container orchestration platforms.

• Apply DevOps best practices, including environment management, release orchestration, and infrastructure as code.

• Perform hands-on work with MS SQL Server, Azure SQL, and other Azure data services, including complex queries, performance tuning, data analysis, and reporting.

• Support highly available, distributed, and containerized systems with strong end-to end operational ownership.

• Develop and maintain automation scripts and tools to reduce manual operational tasks and improve system reliability.

• Monitor application and infrastructure health using Azure Monitor, Log Analytics, Application Insights, and alerting tools.

• Drive Incident, Problem, and Change Management processes, ensuring SLA and KPI compliance. KONE Internal

• Perform deep troubleshooting across Azure infrastructure, Kubernetes clusters, Java applications, databases, and network layers.

• Work with ServiceNow and Jira for ticket management, change tracking, and operational workflows.

• Maintain technical documentation, runbooks, architecture diagrams, and configuration artifacts. • Collaborate closely with Product Development, Frontline teams, Partners, and Operations teams for issue resolution and continuous service improvements.

Education

• Bachelor’s or Master’s degree in Computer Science, Electronics, Telecommunications, or a related engineering field. Required Skills

Experience

• 7–8 years of experience supporting cloud-based, distributed, and production-grade systems.

• Strong hands-on expertise in Microsoft Azure services, cloud architecture, and operational excellence.

• Proven experience working with containerization technologies such as Docker and Kubernetes.

• Hands-on experience with Azure Kubernetes Service (AKS) is highly preferred.

• Strong experience with CI/CD tools and DevOps pipelines using Azure DevOps or equivalent platforms.

• Good working knowledge of Java-based applications, JVM performance concepts, and production support.

• Solid hands-on experience with MS SQL Server, Azure SQL, and other Azure database services.

• Experience handling large datasets, operational reporting, and analytics.

• Exposure to IoT platforms, remote monitoring solutions, and telecom or device connectivity.

• Strong skills in automation, monitoring, troubleshooting, and root cause analysis.

• Excellent communication skills with the ability to collaborate effectively across global and virtual teams.

• Knowledge of integration technologies, REST APIs, and microservices architectures.

• Experience working in Agile, Lean, and DevOps-driven delivery teams.

What We Offer: KONE Internal • Opportunity to work with a global technology leader shaping the future of digital cities. • Hands-on exposure to large-scale, mission-critical, Azure-based and Kubernetes driven platforms. • A collaborative and innovative work environment with a strong focus on continuous improvement and technical excellence.