Quickly learn the functional aspects of Aera's product line

Work on customer-reported issues by interacting with various teams, including QA, App Development, Engineering and Product Management

Gather information systematically and efficiently perform root cause analysis

Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle

Responsible for respecting the defined SLA’s we have with each customer

Develop knowledge base articles for the use of internal teams and external partners

Participate in shift rotation

Bring​ ​a​ ​positive, collaborative, ​team-oriented​ ​attitude​ ​to​ ​the​ ​office​ ​and​ ​your​ ​customers every​ ​day!

2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent

Log analysis and performance troubleshooting in Unix

Experience with SSO, REST API

Good knowledge of SQL, DB performance analysis and optimization.

Knowledge or Experience with Application servers

Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, BitBucket ( or similar )

Experience working in a start-up software company is a strong advantage

Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts

SAP techno-functional experience will give you a large advantage working with our large enterprise customers

On- and offshore coordination and communication

Very eager to dig into technical support issues to figure out the root cause so the issue will not recur

Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday!

Background in Java programming is a plus

Understanding of 3 tier application architecture

Working knowledge of cloud platforms, A

If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a Series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia).  So join us, and let’s build this!

 

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully stocked kitchen with a selection of snacks and beverages.