WHAT YOU’LL DO

Customer Service

• Ensure a high level of customer service by delivering the Five Star Solution customer service model.
• Provide exceptional product merchandising, maintenance, and organization.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.
• Execute and maintain inventory accuracy processes and initiatives.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Lead store inventory movement and sell-through replenishment systems.
• Assist in preparation and execution of annual inventories.
• Follow and ensure compliance of all corporate LP, Cash, Audit, and OH&S policies and procedures.
• Validate schedules for department and monitor payroll daily to ensure payroll plans are met.
• Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
• Complete opening and closing duties as part of manager on duty responsibilities.

Training

• Coach and develop store team, through setting expectations, communication, feedback, and ongoing support.
• Create development plans for staff; support and coach to improve any performance gaps and conduct ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, lead effective huddles, meetings and coaching sessions.
• Complete and hold team accountable to complete required Triangle Learning Academy training within timeframes.
• Lead in execution of Visual Presentation.

Leadership

• Act as brand ambassador, promoting our stores, programs, brands, and people internally and externally.
• Effectively problem solve, delegate and follow-up on tasks assigned to team members.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.
• Culture and brand ambassadors – you love the work and take pride in our brand. 
• If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
• Minimum of 2 years in a retail environment, preferably at a supervisory level. 
• A proven track record of business growth and exceptional customer service skills.  
• Demonstrated interest in or involvement in sports or the sporting goods industry an asset. 

At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary of $42,500 to $56,250, you'll enjoy company benefits, bonuses, or any additional compensation.

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We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.