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8 AM-5 PM

With minimal direction and considerable latitude for independent judgment, performs complex administrative duties in support of the Oral Medicine clinic and research activities. Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to scheduling, treatment, care and follow-up. Maintains expert level understanding of the Oral Medicine division. Trains new staff members. Assists in clinical research activities.

RESPONSIBILITIES:

Patient Liaison:

- Serves as liaison, appointment coordinator, and patient advocate to assist in the coordination of scheduled visits. Prioritizes referral requests using department protocols, responding and immediately expediting most urgent requests.

- Ensures ancillary testing and other specialty referrals have been executed and results received. Coordinates and obtains all imaging, photos, blood work, etc. prior to scheduled appointment date.

Care Coordinator:

- Collaborates with all members of the care team to facilitate superior communication with the patient for best treatment outcomes. May perform complex appointment scheduling, linking referrals and ancillary services. Sends after-visit reports to internal and external referring providers and associated physicians/dentists. Maintains ongoing communication with all hospital referring departments (BMT, Hematology, Radiotherapy, Medical Oncology, Head & Neck Cancer, Cardiac Surgery).

- Coordinates the scheduling for all remote visits. Provides patient with an introduction to Oral Medicine, obtains all required medical documents, schedules telemedicine visits.

- Registers new patients in eRecord, obtains patient signatures for release of information, coordinates medical records with HIM, as appropriate.

- Assists in human subject recruitment and screening activities, including reviewing study site patient databases and office records for patients that meet the protocol inclusion criteria. May conduct telephone interviews to screen potential study candidates. Reviews medical chart history with Principal Investigator to verify inclusion criteria are met before enrollment.

- Enters study data and ensures for completeness of data entry.

- Performs other duties for Oral Medicine Chair as directed, including working on quality assurance and other special projects.

QUALIFICATIONS:

- Associate's degree in related field preferred

- 3 years of administrative dental or medical office experience preferred; or

- Equivalent combination of education, training and experience required

- Strong working knowledge of computer-based systems: Epic, axiUm, Zoom, Microsoft Office, etc. preferred

- Strong customer service skills (via telephone and in person) required

- Ability to communicate effectively and professionally required.

- Ability to work well in a fast-paced environment required.

- Ability to work with a diverse patient and provider population required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.