Palisades Tahoe

We share the spirit of these legendary mountains with the world. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Responsible for outfitting all guests with rental equipment suitable for their needs and explaining safety features. 

Please note this positions is not remote.

Applicants must be at least 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $18.00 - $25.92 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! 

• Healthcare options for both Seasonal & Year-Round employees 

• Generous discounts on outdoor gear, apparel, etc. 

• 401(k) plan with generous company match 

• Free and discounted lift tickets 

• 25%-50% discount at Food & Beverage locations at Palisades & Alpine 

• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! 

• Employee Assistance Program (EAP)

Essential Responsibilities:

• Provide excellent customer service to all customers and employees.

• Greet and assist guests upon entry to the store.

• Demonstrate knowledge of product features and benefits.

• Assess guest needs through effective questioning.

• Assist in sizing and selecting appropriate equipment.

• Recommend ski/snowboard lengths based on guest attributes.

• Maintain binding certification and adjust bindings as required.

• Ensure accurate completion of rental contracts.

• Explain rental equipment operation and safety features.

• Utilize RTP POS system proficiently.

• Inspect returned equipment for damage and completeness.

• Ensure guest satisfaction and express appreciation for their business.

• Maintain shop cleanliness and equipment storage standards.\

Competencies and Requirements:

• Effective communication skills (oral and written).

• Strong customer service and safety awareness.

• Ability to follow instructions accurately.

• Neat and clean appearance according to company standards.

• Punctuality and reliability.

• Team-oriented with ability to work in a fast-paced environment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs. Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools

Education and Experience:

Required:

• High School Diploma or GED

Preferred:

• 1-3 months of customer service or related experience

• Basic knowledge of hand tools

• Familiarity with ski/snowboard equipment and POS systems

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.