• Lead complex service modernisation projects that deliver tangible customer outcomes

• Work across digital, regulatory, operational and customer environments

• Turn strategy into action and drive delivery across multidisciplinary teams

We have an exciting opportunity for an experienced delivery professional to join our Service Modernisation function as Delivery Lead.

This is a key delivery role responsible for leading complex projects and initiatives that improve customer experience, increase digital self-service, reduce cost to serve, strengthen compliance and simplify how NZTA services are delivered.

Working across digital, regulatory, policy, operational and customer environments, you will translate strategic priorities into clear delivery plans and drive activity across multidisciplinary teams. You’ll manage scope, milestones, risks, dependencies and change, while influencing teams, partners and suppliers to maintain momentum and deliver agreed outcomes.

With a strong customer and system-wide lens, you’ll help ensure solutions form part of a coherent service ecosystem rather than being delivered in isolation. You’ll use customer insight, data and operational evidence to shape decisions, improve customer journeys and ensure benefits are measurable and realised.

The role will lead assigned projects and workstreams with an expected annual value of up to $10 million and benefits of up to $50 million.

Click here to view the position description.

Ko koe tēnei | About you

• To be successful in this role, you will bring:

• Proven experience leading complex projects, initiatives or workstreams within customer, digital, regulatory, operational or service transformation environments.

• Strong project delivery expertise across planning, scheduling, risk and issue management, dependencies, reporting, governance and change control.

• Experience working across multidisciplinary teams and influencing senior stakeholders without relying on formal authority.

• A strong ability to turn ambiguity into clear plans, actions and decisions.

• Good understanding of customer-centred service design, digital enablement, business readiness and operational implementation.

• Strong analytical and problem-solving capability, with the ability to use evidence, data and insight to support sound decision making.

• Excellent communication skills and the ability to present complex issues and recommendations clearly and concisely.

• Experience working with Agile or hybrid delivery approaches, with the judgement to select the right approach for the work.

• You will have a relevant tertiary qualification or equivalent experience and demonstrate knowledge of, or a willingness to develop your understanding of, Te Ao Māori, tikanga, te reo Māori and Te Tiriti o Waitangi as it applies within the public sector.

Ko wai mātou | About us

The Customer and Services group delivers transactional products and services that support the effective operation of New Zealand’s land transport system. We work to make services simple, easy to use and effective, while continually improving the experience of people interacting with NZTA.

The Service Modernisation function leads an agency-wide programme of continuous modernisation and improvement, championing a customer-centric, digitally enabled future. Working closely with Digital and other teams across NZTA, we are enhancing our channels, increasing automation and delivering technology-enabled solutions that support our wider customer strategy.

Me pēhea te tuku tono | How to apply

Please click ‘Apply for this Job’ to upload your CV and cover letter detailing your suitability.

Rā Katinga | Applications close:

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.