--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: BPO Operations Senior Manager (Ilocos)
WORK SETUP: Return to Office

RESPONSIBILITIES:
• Mobilize appropriate resources
• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with Client Account and Account Management Team leadership
• Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
• Market knowledge of US Wireless and Telecom domain would be preferred
• Should possess great Communication, Influencing & Negotiating Skill

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: San Nicolas Valdez Center Bldg. A

SKILL AND QUALIFICATIONS:

• Open to both graduate and undergraduate candidates with relevant work experience in BPO operations
• Must have at least 12 years of experience in BPO Operations
• Must have at least 10 years of Leadership experience

#LI-PH

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