Linklaters

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

Your role

• Responsible Data Governance design input and implementation and ongoing application across salesforce, with reference to entity data, the design and management of non-D&B derived entity records (examples SPVs, billing entities, non-standard hierarchy linkage) and application and ongoing maintenance of sector and geographic reference data
• Act as the data governance SALESFORCE subject matter expert in the design and implementation of future SALESFORCE enhancements as identified by data cleaning and alignment, application of AI related downstream processes, system integrations and new SALESFORCE releases
• Act as the core first level liaison form a Data Governance perspective with Dunn and Bradstreet for data quality resolution, future development of D&B data use and linkage of D&B data to entity data from LSEG from a governance perspective
• Act as the core first level liaison from a Data Governance perspective with LSEG with reference to alignment understanding for entity and reference data with other entity data sets and structures
• Direct cleaning and maintenance of CDE data fields as required within live systems against agreed Data Governance standards for individual or urgent specific cases – that do not require bulk upload or replicate the work of the data operations teams for large scale updates.  The role would however act as the central liaison between the Data Governance team and the data operations team to ensure agreed data governance standards are applied across bulk upload and core data administration
• Work closely with Marketing and the Data Privacy team within risk and compliance to ensure that contact data governance rules and practices are surfaced, data governance policies are developed (with the wider Data Governance team members) and are recorded as needed in SALESFORCE.  This role would NOT be a contact data owner or administrator function
• Act as the SME for salesforce data governance and system development input into wider SALESFORCE and related system development – including but not limited to the alignment of the current use of the CUP and GUP functionality and data with any improvements (such as SPV entity design and direct linkage of LSEG shareholder data to D&B entities to reflect investment holding of clients and client prospects, billing entity design)
• Supervise FTE resources and where necessary actively support salesforce entity data cleaning and the related cleaning of entity data in any other relevant systems not currently directly linked to SALESFORCE and / or D&B data sourced data to ensure alignment
• Directly undertake any smaller, ongoing entity related cleaning within Salesforce and other systems as needed
• Work across other core systems as required with training provided as needed

About you

• Significant experience of salesforce administration both in terms of data and overall governance of use
• Track record of working with business stakeholders, and marketing in particular, with regards to CRM development and administration
• Knowledge of and experience in using Dun & Bradstreet data
• Proactive approach to problem solving
• Understanding of GDPR in relation to contact record keeping and consent
• Previous data cleaning experience within a salesforce environment
• Willingness to work within a global team and across global time zones for meetings with stakeholders when business need requires
• Understanding of LSEG data is an advantage but not essential
• Previous experience of B2B based organization(s)

Our benefits

Health & Wellbeing:

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance:

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle:

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

Technical Skills

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.