Data Centre Operations 

• Lead 24x7 onsite data centre operations across the technical, FM, security, asset, network, and server delivery workstreams, ensuring continuous availability of critical infrastructure. 

• Oversee routine checks, preventive maintenance coordination, and fault management for critical electrical, mechanical, and network systems. 

• Support customer onboarding, site access, and execution of MOPs/SOPs/EOPs 

• Act as the primary onsite operational escalation point, ensuring strict adherence to internal SOPs and technical standards across all site activities. 

Facilities Management 

• Oversee and coordinate facility infrastructure operations. 

• Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams, including review and validation of MOPs and SOPs. 

• Liaise with DC Providers for all planned and unplanned M&E maintenance activities impacting live environments. 

• Consolidate and monitor maintenance schedules across supported data centres, and manage change requests via the organisation's change management process. 

Account Oversight 

• Responsible for account management and client relationships. 

• Oversees compliance, audits, and KPI tracking 

Security & EHS 

• Implement physical security procedures, access control, and visitor management, and oversee 24x7 manned security operations, CCTV monitoring, and incident logging. 

• Monitor and manage contractors, vendors, and suppliers onsite, including conducting safety audits, toolbox talks, and training. 

• Support security system health checks (CCTV, Access Control, Intrusion, Intercom, Key Cabinets) and coordinate vendor maintenance and troubleshooting. 

• Travel between data centres as required (40–50km apart) to provide operational and security support. 

Network & Server Delivery 

• Collaborate with cabling vendors, DC providers, telco providers, and contractors to ensure tasks are completed to schedule. 

• Coordinate with supply chain, cabling vendor, DC operations, and asset management teams to ensure smooth server delivery, closely monitoring progress against daily SLAs. 

Reliability, Incident & Risk Management 

• Own operational incidents, problem, and change management processes, providing rapid response and escalation for critical facility, security, and network incidents. 

• Monitor operational KPIs and availability targets to proactively mitigate risk. 

• Deliver regular operational performance reports covering progress, incidents, and closure of action items to relevant stakeholders. 

People & Vendor Management 

• Manage and supervise data centre engineers, technicians, and operational vendors, ensuring shift coverage, on-call rosters, and succession planning. 

• Drive continuous improvement initiatives across safety, reliability, and operational efficiency, including process automation and tooling enhancements. 

Requirements: