The Data Centre Facility Technician also provides the necessary support and management to ensure Data Centre access security is maintained and assist with the creation and execution of relevant work processes and procedures. The MDC Operations Team is responsible for delivering world’s best data centre services. You’ll have the opportunity to work with emerging, new technologies and products, and experience opportunities to learn and grow while being supported by a highly motivated and diverse team.

Manage third party contractors during specialized facility equipment maintenance and servicing visits.

Follow key Data Centre Facility Processes (Incident Management, Change Management, Access Management, Preventive Maintenance Plans).

Attend major switching operations including annual mains fail simulation tests and major maintenance of the MEP.

Perform and coordinate preventative maintenance actions to support reliable and scalable Data Centre infrastructure.

Capacity Planning: managing and projecting the Data Centre requirements.

Review facilities and services to meet business needs, including Rack allocation, Power Supply, Cooling Systems.

Support and management for Physical Access and Logical Security to be maintained.

Maintain restricted information and documentation security as per Security Policies and Procedures.

Understand IT network topologies, revenue data collection designs and software tools to ensure uptime billing processes.

Participate in the Change Management Process for MDC Operations.

Respond to all Macquarie Campus reported facility and security incidents to resolve them within agreed SLA thresholds.

Understand the MEP so emergency procedures outside standard SOP’s are readily applied to reduce/recover from disasters.

Attend major switching operations including annual mains fail simulation tests and major maintenances of MEP

Support Sales/Technical Consultants during the pre-sale process to determine customer requirements.

At least 2 years hands-on shift operations experience in Enterprise Data Centres

Proven record in respect of dealing with Data Centre MEP technologies

Proven record in developing and executing Data Centre routine maintenance activity

Good knowledge of building services (Structural, DRUPS/UPS, HV/LV switchgear, Electrical Design, Generators, Security Systems, HVAC, Fire, Security, EMS, ECMS, BMS)

Curious, proactive and keen to “learn by doing”

Strong communicator & team player

Flexible, with a mission-critical mindset