Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

The Campus Operations Manager is responsible for the overall operational success of the Hampton GA Equinix campus, serving as the central point of coordination for facilities management, vendor services, customer engagement, campus governance, and real estate operations. This role ensures campus infrastructure, services, and stakeholder activities operate efficiently and effectively while delivering exceptional customer experiences. Through strong leadership, stakeholder management, and operational oversight, the Campus Operations Manager drives service excellence, continuous improvement, financial stewardship, and long-term operational sustainability.

Campus Operations & Ownership

• Serve as the operational leader and steward of the assigned campus, ensuring alignment between business objectives, customer expectations, and day-to-day operational performance.
• Provide overall campus oversight, integrating Facilities Management Company, Security Operations, Customer Engagement, Vendor Management, and site governance into a cohesive operating model.
• Act as the designated campus representative for cross-functional coordination with internal teams, joint venture partners, landlords, service providers, and customers.

Real Estate, Lease Management & Campus Governance

• Maintain operational oversight of campus real estate interests, including leased, owned, and hybrid ownership structures.
• Manage relationships with tenants, property management organizations, and joint venture partners to ensure compliance with lease obligations, contractual commitments, and shared responsibilities.
• Monitor campus-related agreements, site obligations, easements, property requirements, and governance considerations to protect Equinix's business interests and operational continuity.
• Partner with corporate real estate, legal, finance, and operations teams to support site strategy, lease administration, renewals, and campus expansion initiatives.

Facilities Management & Vendor Governance

• Serve as the primary liaison between Equinix and Facilities Management service providers, ensuring contractual obligations, service levels, and operational standards are consistently achieved.
• Direct and oversee vendor performance, issue resolution, preventive maintenance programs, and continuous improvement initiatives.
• Establish accountability mechanisms and performance metrics to ensure vendors deliver safe, reliable, and cost-effective services.

Budget Management

• Develop, manage, and oversee campus operating and facilities-related budgets.
• Analyze expenditures, forecast future requirements, identify cost optimization opportunities, and ensure alignment with financial objectives.
• Maintain accountability for budget performance and provide regular reporting and recommendations to leadership.

Customer Engagement & Experience

• Champion customer engagement initiatives that enhance the overall customer experience across the campus.
• Partner with internal stakeholders to proactively address customer concerns, improve service delivery, and drive customer satisfaction outcomes.
• Act as the senior point of contact for customer escalations, ensuring timely communication, issue resolution, and effective stakeholder management.

Customer & Stakeholder Liaison

• Build and maintain trusted relationships with customers, serving as the bridge between customer requirements and operational execution.
• Facilitate communication regarding operational activities, service impacts, planned maintenance, capital improvement projects, and campus initiatives.
• Represent customer interests in operational planning while balancing business objectives, compliance requirements, and risk management considerations.

Requirements

• Progressive experience in facilities, campus operations, property management, data center operations, corporate real estate, or related operational environments. Typically 8+ years.
• People leadership, matrix leadership, or management of outsourced service providers. Typically 3+ years.
• Experience managing large-scale operational budgets and vendor contracts.
• Experience coordinating cross-functional operational activities across multiple stakeholder groups.
• Experience working within leased, owned, or multi-party real estate environments.
• Experience leading operational governance, risk management, and service delivery programs.

Functional Requirements

• Knowledge of facilities operations and maintenance programs.
• Knowledge of vendor governance and contract performance management.
• Experience managing customer escalations and stakeholder communications.
• Understanding of lease obligations, property agreements, and operational compliance requirements.
• Experience with financial planning, forecasting, budget management, and cost optimization.
• Demonstrated ability to drive operational performance through metrics and reporting.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.