Jobs Companies Procreate Customer Support Specialist

Sobre esta vaga de Customer Support Specialist na Procreate

Procreate · Hobart
We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community.
 
You’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user needs and product functionality. Your primary responsibility will be supporting our global creative community in English plus one additional language. We are currently looking for fluency in Japanese, Korean, Russian or French. 

What you'll do

  • Respond to customer support queries with empathy, clarity, and accuracy.
  • Manage and respond to App Store reviews.
  • Work alongside Quality Assurance Specialists to identify and escalate product issues.
  • Learn and apply knowledge of new and existing software features.
  • Deliver support primarily in English language plus one additional language (Japanese, Korean, Russian or French) as required.
  • Required Skills

  • Genuine passion for customer service and the ability to provide a personalised experience.
  • Fluency in English and one of the following: Japanese, Korean, Russian or French.
  • Comfortable working across teams and communicating with cross functional teams if needed. 
  • Solution-oriented and able to resolve issues effectively.
  • Bonus Skills

  • An understanding of creative tools and the communities that use them is a plus.
  • Confidence using Apple hardware and software
  • Interest or ability in video editing/creation to support user guidance. 
  • What to expect in the first 6-12 months

  • Complete the Procreate onboarding process and get to know your colleagues.
  • Develop an understanding of our customer support practices, processes, and frameworks.
  • Begin to build relationships with team leaders and key stakeholders.
  • Gain familiarity with standard queries and responses, becoming a reliable and contributing member of the Community Care team.

  • We want to hear from you
    We’d love to hear about how you see yourself contributing to Procreate in this role and which additional language you'd be bringing to the team. Please note, we do not operate remote or hybrid models. This role is only for our Hobart office. 
    Pronto para se candidatar à Procreate?
    Candidatar-se à Procreate

    Vagas semelhantes

    ApexFocusGroup
    Remote Work From Home Market Research. Ideal For Customer Service Representative
    ApexFocusGroup
    ⚡ Candidate-se cedo Cranbourne, Victoria, Australi... ⚠ 6+ meses
    ● Nova 👁 Vista ✓ Candidatada há 6m
    Associated Veterinary Partners
    Customer Service Representative - East County Large and Small Animal Practice
    Associated Veterinary Partners
    ⚡ Candidate-se cedo El Cajon, California, United S... Presencial $41,600–$47,840
    ● Nova 👁 Vista ✓ Candidatada há 32min
    We Salute
    Customer Support Representative
    We Salute
    ⚡ Candidate-se cedo United States Remoto
    ● Nova 👁 Vista ✓ Candidatada há 4h
    Wolcott, Wood and Taylor Inc.
    Healthcare Customer Service Representative
    Wolcott, Wood and Taylor Inc.
    ⚡ Candidate-se cedo Chicago Presencial
    ● Nova 👁 Vista ✓ Candidatada há 4h
    Offshore Launch
    Customer Service Representative (Plumbing/HVAC Experience Required)
    Offshore Launch
    ⚡ Candidate-se cedo Remote · local restrito
    ● Nova 👁 Vista ✓ Candidatada há 5h
    Lumimeds
    Customer Service Representative
    Lumimeds
    ⚡ Candidate-se cedo Remote · local restrito
    ● Nova 👁 Vista ✓ Candidatada há 5h
    PitchBook Data
    Customer Support Specialist
    PitchBook Data
    ⚡ Candidate-se cedo Singapore, Singapore Presencial
    ● Nova 👁 Vista ✓ Candidatada há 5h
    PitchBook Data
    Customer Support Specialist
    PitchBook Data
    ⚡ Candidate-se cedo Seattle, Washington, United St... Presencial $55,000–$55,000
    ● Nova 👁 Vista ✓ Candidatada há 5h
    Fyxer
    Senior Customer Support Specialist
    Fyxer
    ⚡ Candidate-se cedo Austin Texas Remoto $75,000–$85,000
    ● Nova 👁 Vista ✓ Candidatada há 7h

    Cadastre-se para receber sugestões sob medida com base nas vagas que você abre e nas buscas que você salva.

    Mais vagas na Procreate

    Ver todas as vagas na Procreate →

    Candidatar-se agora
    🤖

    Opa — calma aí

    A JobsRadar foi feita para pessoas de verdade passando por um momento difícil na busca por emprego — não para requisições automatizadas. Você está clicando rápido demais e agora está temporariamente bloqueado.

    Volte mais tarde. Se você está mesmo procurando emprego, estamos com você — apenas aja como um ser humano.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Ganhe vantagem na sua busca por emprego.

    Entre no nosso canal do Telegram para o que ajuda você a conseguir a vaga — referências salariais, o pulso semanal do mercado e avisos de novos recursos. Sem spam, só sinal.

    Entre no canal — é grátis