Job Description Summary:

Customer Service Specialist

Based in Tuas, Singapore (2-ways transportation provided at selected MRT locations islandwide)

Duration: 12-months contract

POSITION OVERVIEW

This key position in CPS Singapore focuses on customer engagement and order fulfilment.  The role involves interacting with customers in Pacific Group and ASEA region on demand, order management and outbound logistics.

This includes working very closely with BU and Bottlers to understand market trend and demand and deliver an “updated” forecast through collaborative planning and forecast replenishment (CPFR).  He / she is the customer advocate to the plant and represent the “voice of customer”, driving customer satisfaction and on-time delivery.

RESPONSIBILITIES

• Demand and Order Management - Process sales orders and forecast through E-Supply Chain and SAP system to initiate the manufacturing process and meet customer requirements.
• Follow through the entire order cycle, actively manage future demand and drive forecast accuracy with BU and Bottler.
• Lead Collaborative Forecasting and Replenishment (CPFR) routines with Bottlers and BU and drive forecast accuracy.
• Lead Sales & Operations Planning (S&OP) and Service Review with Customers.
• Complaint handling - Effectively manage all customer complaints by logging and acknowledging all customer complaints within 24 hours. 
• Facilitate root-caused investigation with the respective CPS departments, providing status update and follow through on corrective actions with Bottlers.
• Perform trend analysis and drive improvements in customer satisfaction.
• Outbound logistics and documentation control - Ensure completeness of shipment documentation and registration requirements for shipments. Trigger for shipments and container booking activities.

QUALIFICATIONS & RELATED EXPERIENCE

• Bachelor’s Degree in business administration, Supply Chain or related disciplines

• Min of 3-5 years experience in Manufacturing, Customer Service or a related Supply Chain function. Working knowledge on demand management, order management.

• Knowledge of MS Advanced Excel, Access/SQL and SAP Query, Data visualization tools would be an advantage

Skills:

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Relocation Provided:

Job Posting End Date:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.