• Serve as the primary point of contact for customers via phone

• Process credit card payments over the phone or via Storefront for new and existing customers

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to effectively assist customers

• Accurately document customer interactions and transactions across all tools/platforms

• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics

• Continuously seek opportunities to improve the customer experience and streamline processes

• Stay updated on product knowledge and industry trends to better assist customers

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older

• High School Diploma or equivalent required

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Excellent communication skills, both, oral and written

• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background check.