CarMax, the way your career should be! 

Position Overview

As a Customer Experience Consultant Trainee, you will be the essential connection between a customer’s online and in-store experience, ensuring a seamless and personalized car-buying journey. You will respond to sales leads and inquiries, guiding customers through every step of the process with honesty, transparency, and professionalism. Your ability to provide exceptional customer service, clear communication, and expert guidance will help customers purchase the vehicle they want in a way that works best for them. This role offers an exciting opportunity to thrive in a fast-paced, innovative environment while supporting CarMax’s mission to deliver an iconic experience.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

· Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.

· Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences.

· Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.

· Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.

· Achieve individual sales and performance targets while providing an iconic customer experience.

· Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel).

Required Qualifications

· Previous sales or customer service experience, ideally in retail or similar environments.

· Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset.

· Excellent written and verbal communication skills, with attention to detail.

· Flexibility to work variable shifts, including nights, weekends, and holidays.

· Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent.

· Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.

· Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel).

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.