Sobre esta vaga de Customer Service (Apprentice) na Dnb
Dnb · Presencial · Mumbai - India
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Designation - Operations (Apprentice)
Location - Navi Mumbai
Function - Operations
SBU - Products
Location - Navi Mumbai
Function - Operations
SBU - Products
Key Responsibilities:
- Manage Service India Helpdesk (email & IVR), ensuring timely acknowledgement, logging, and SLA‑driven resolution of customer queries.
- Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
- Proactively prevent and manage escalations through clear communication and follow‑ups.
- Identify potential sales leads during interactions and route them to the Sales team.
- Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.
Key Requirements:
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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