About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. 
For the better. Together. 

About the Job

·       Responsible for handling accounts assigned by your line manager.

·       Develop strong relationships with customers based on trust, honesty and mutual respect & ensure customer communication is proactive and of the highest standard possible.

·       Responsible for ensuring that all customer requirements are followed with high diligence & KPI’s if any are always met with close co-ordination within all stakeholders.

·       Responsible for ensuring that accurate KPI reports are shared with the customer within agreed timelines & the deviations are closely evaluated & discussed with the respective stakeholders to ensure monthly improvements.

·       Ensures all customer data and reports as deemed necessary for the operations are duly filed & updated/valid at any given time.

·       Responsible to ensure that any day-to-day operational issues are resolved as top priority within max 01 business day of the issue being raised & escalated for resolution in a timely manner. Provide innovative, workable solutions to a wide range of internal and customer problems.

·       Handle claims filed by the customer as per the internal process & follow up until closure.

·       Have regular meetings with customers & ensure close follow-up is done on the action points.

·       Responsible for contributing towards the departmental goals & achieving individual KPI’s.

·       Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.

·       Drive and push the CIP development.

·       Act as a backup in any team member’s absence.

·       Handle any other tasks as assigned by the manager

About You

• Bachelor’s Degree 
• Minimum 2 year of experience in customer service or operations within the Logistics sector 

About our Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi-cultural and inclusive environment
• Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!