Sobre esta vaga de Customer Experience Supervisor na Serenity Mental Health Centers

Serenity Mental Health Centers · Presencial · Lehi, Utah, United States

Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity.

If you’ve ever wanted a career that truly makes a difference — one where your leadership directly impacts people’s lives — Serenity Healthcare is where your next chapter starts. We’re transforming what mental wellness feels like, and we’re looking for leaders who want to be part of something meaningful.

No Healthcare Experience? Perfect.

We don’t hire for medical expertise — we hire for heart, drive, and leadership.
If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We’ll teach you everything else.

Customer Experience Supervisor | Lehi, UT

As a Call Center Supervisor, you’ll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You’ll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

What You’ll Do

Lead a high-performing team delivering concierge-level patient support
Coach with intention — accountability, honest feedback, personal growth
Handle escalations with empathy and solutions-first thinking
Use performance metrics to elevate team results and drive outcomes
Maintain world-class service standards that make a real difference for patients

What You Bring

1+ year experience supervising customer service teams
Experience in a call center environment is a strong plus
Passion for helping people — patients and teammates
A track record of hitting goals and improving performance
Clear, confident communication and strong decision-making
Ability to stay cool under pressure and adapt quickly when needed
A results-driven mindset with a focus on continuous improvement

Why You’ll Love Working Here

A culture built on excellence, growth, and genuine impact
Competitive pay based on experience
Serious career growth in a rapidly expanding organization
Premium benefits: We cover 90% of medical, dental & vision
401(k) because your future matters
10 PTO days + 10 paid holidays (15 PTO days after your first year!)
Referral bonuses for bringing more talented people into our mission

Who We Are

Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives — especially when other options haven’t worked. Our mission is hope, healing, and real results.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.

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Sobre a Serenity Mental Health Centers

Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.

Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.