Make a Meaningful Impact

Ready to join a team where your work makes a daily difference in healthcare?

Epredia is a global leader in precision cancer diagnostics solutions. In fact, every second, our products are used 48 times in labs and medical facilities around the world.

We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.

Title: Customer Care Specialist – German Speaking

Location: Breda

Work Arrangement: Hybrid – 1 Day a week in the office

Employment Type: Full-Time

Salary: Competitive

Actual compensation will be based on a variety of factors, including the individual's skills, experience, qualifications, location, and applicable employment laws.

The Opportunity

As our new Customer Care Specialist, you will provide operational and commercial support to distributors and sales partners, ensuring the efficient processing of orders, timely customer communication, and accurate administration.

How You'll Make an Impact

• Process distributor orders accurately and efficiently, providing updates on order status and delivery schedules.
• Resolve distributor and customer queries in line with company procedures.
• Monitor order progress and collaborate cross-functionally to ensure timely fulfilment.
• Manage customer complaints and maintain high levels of customer satisfaction.
• Build strong relationships with internal teams, distributors, and other stakeholders.
• Support commercial sales partners with quotations, product enquiries, and documentation.
• Assist Sales and Marketing teams with campaign follow-up, promotions, and distributor communications.

To Succeed in This Role, You'll Need

• Fluency in English & German
• Organizational and time management skills.
• Analytical with proven ability to procure and interpret metrics, following up on remedial actions and improvement initiatives.
• Ability to positively interact with other departments and 3PL partners.

Additional Experience We'd Love to See

• Experience in a B2B Customer Service environment
• Knowledge of ERP systems (SAP preferred)
• Professional proficiency in French, Italian or Dutch

What We Value @ Epredia

At Epredia, our mission is personal, and our culture is defined by our passion and care for our employees and our customers. We value a collaborative environment with a winning mentality that delivers operational excellence and best-in-class support to our customers on the frontline.

Benefits @ Epredia

• Competitive salary with annual salary reviews
• Annual performance bonus and incentive opportunities
• 28 days of annual leave, plus 6.5 additional ADV days
• Additional annual leave entitlement based on age and length of service
• 8% holiday allowance
• Travel allowance or full public transport reimbursement
• Enhanced pension scheme
• Employee Assistance Programme, including access to Lyra Wellbeing support
• Discounted collective health insurance
• Enhanced family-friendly policies, including parental leave provisions
• Six weeks of fully paid adoption leave

TO ALL RECRUITMENT AGENCIES:

Epredia does not accept unsolicited third-party resumes

#LI-WI1

Ready to Make an Impact?

If this opportunity aligns with your skills and career goals, we'd love to hear from you. Apply today and take the next step in your career with us.

Building an Inclusive Culture

We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.