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Scope of the role

The Customer Care Advocate will support the internal sales/applications and customer service team in providing order status updates, quotations and processing customer orders to customers all over the world. 

Key Responsibilities

• Receive enquiries from customers via email or telephone
• Process orders received by completing paperwork and passing it to the Operations Department

·        Contract review and entry of orders for non-standard products and preparing engineering files for our engineering department.

·        Becoming familiar with all the products offered

• Work cross-functionally to determine accurate production costs.
• Act as the voice of customer (VOC) within the plant – communicating order priorities to team members as directed by line management
• Operate as customer care liaison within the manufacturing plant as required – following up on order progressing and status update requests and communicating quickly to internal and external customers
• To assist the Customer Care Manager as necessary
• Assist in achieving the company’s enquiry to quotation and order intake targets.
• Determining prices and send quotations back to the customer using standard price lists
• Checking gross margins are in line with acceptable levels
• Refer to any enquiries outside own levels of approval to the Customer Service Team Leader
• Providing exceptional customer service to exceed customers' expectations.
• Maintaining good relationships and communication with the customers to ensure they are updated throughout the order process.
• Being proactive in your approach to complicated or urgent orders.

• Liaising with the Ops team to provide customer delivery updates as requested.

• General administration duties as required.

Minimum Requirements:

• University degree in technical or industrial field
• 3-5 years of experience in a similar position in the field of customer service, technical support      within a manufacturing and sales environment
• Fluent communication in English
• Advanced knowledge of Microsoft Office systems (Word, Excel, PowerPoint, Outlook)
• Usage experience with systems CRM, SAP and Oracle
• Excellent communication skills (both verbal and written)
• Ability to work efficiently to deadlines
• Provide customers with a superior service in every respect, from making first contact and understanding their needs to providing quotations and information quickly
• Good attention to detail
• Flexible and hardworking
• Maintains composure and effectiveness in high‑pressure or challenging situations
• A team player, with an efficient and proactive approach.
• To strive to deliver the best customer experience
• Willing to develop technical skills in order to compile more complex solution quotations in future
• Ability to manage multiple priorities in a fast-paced, dynamic environment

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.