Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Amazon Connect
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications. This role requires taking ownership of projects and serving as the main liaison for all application-related activities. The position demands coordinating with various stakeholders to ensure that solutions meet business needs while maintaining high standards of quality and efficiency. The engineer actively manages the lifecycle of software components, ensuring seamless integration and optimal performance throughout the development process.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
- Maintain clear and effective communication with stakeholders to provide updates and address concerns.
- Continuously evaluate and improve existing applications to enhance functionality and user experience.
- Support junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Connect.
- Experience with cloud-based contact center solutions and telephony integration.
- Strong problem-solving skills with the ability to troubleshoot complex application issues.
- Familiarity with scripting and automation to streamline workflows within Amazon Connect.
- Ability to design scalable and maintainable software components tailored to business requirements.

Additional Information:
- The candidate should have minimum 3 years of experience in Amazon Connect.
- This position is based at our CDC2A - SEZ office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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