Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that integrate seamlessly across various systems and applications. The role requires continuous collaboration with different teams to enhance existing components and implement new features. Utilizing modern development frameworks and agile methodologies, the engineer ensures that solutions are scalable, efficient, and aligned with evolving business requirements. The position demands a proactive approach to problem-solving and innovation, contributing to the overall success of software projects within the organization.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the design and implementation of complex software components to meet business objectives.
- Mentor junior team members to foster skill development and knowledge sharing.
- Coordinate cross-functional efforts to ensure alignment and timely delivery of project milestones.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong experience in customizing and extending ServiceNow CSM modules to meet unique business requirements.
- Ability to work with APIs and integrate ServiceNow with other enterprise systems.
- Familiarity with scripting languages and automation within the ServiceNow platform.
- Experience in agile software development practices and continuous integration/continuous deployment pipelines.

Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Kolkata office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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