Sobre esta vaga de CRM & Reporting Associate - Polish Speaker na Convatec
•Creating data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets
•Blending historical data from available external and internal data sources
•Data processing, cleaning, analysis, modelling and visualization to identify data patterns and trends to help improve business decision making
•Analysis may be applied to various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Scientific Research, etc.)
•Researching and applying knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions
•At higher career levels, may conduct scientific research projects with the goal of breaking new ground in data analytics
The CRM & Reporting Associate supports the administration, maintenance, and continuous improvement of the CRM platform used by Commercial teams across the organization.
The role helps ensure CRM system effectiveness, data quality, user support, and alignment of CRM functionality with commercial processes and business requirements. Working closely with Commercial Excellence, Sales, IT, and Global CoE teams, the CRM & Reporting Analyst contributes to the effective and compliant use of Microsoft Dynamics while supporting reporting, data management, and process improvement activities.
Key Accountabilities & Responsibilities
CRM System Support & Administration (Microsoft Dynamics)
- Support the day-to-day administration of Microsoft Dynamics CRM.
- Assist with maintaining CRM configurations, data structures, workflows, and user settings.
- Support testing activities for system enhancements, updates, and releases.
- Work with IT and Global CRM teams to help resolve system issues and implement improvements.
- Monitor system performance and escalate issues when required.
- Help maintain CRM documentation and process guidelines.
CRM Data Quality & Governance
- Support CRM data quality initiatives and follow established data governance standards.
- Monitor data completeness, accuracy, and consistency and identify areas for improvement.
- Assist with regular data quality reviews and cleansing activities.
- Support reporting and analytics requirements by ensuring accurate CRM data.
- Maintain user guides, training materials, and process documentation.
User Management, Training & Support
- Support user account administration, including provisioning, access requests, and role assignments.
- Act as a first point of contact for CRM user questions and basic system issues.
- Work closely with the CRM Service Desk to track and resolve incidents and enhancement requests.
- Assist with onboarding and training of new CRM users.
- Support user adoption and change management activities related to CRM enhancements.
Stakeholder & Cross-Functional Collaboration
- Collaborate with Commercial Excellence, Sales, Marketing, and IT teams to support CRM-related activities.
- Gather user feedback and business requirements for system improvements.
- Assist in coordinating communication between business stakeholders and technical teams.
- Contribute to CRM standardization and process alignment initiatives.
Projects & Continuous Improvement
- Support global and regional CRM projects and enhancement initiatives.
- Identify opportunities to improve user experience and streamline CRM processes.
- Assist with documenting business requirements, testing, and implementation activities.
- Contribute ideas for improving CRM functionality, data quality, and user adoption.
Compliance & Quality Assurance
- Follow company policies, data privacy requirements (including GDPR), and CRM procedures.
- Support internal audits and compliance reviews related to CRM access and data quality.
- Maintain accurate records, documentation, and audit evidence where required.
Key Stakeholders You Will Support
- Commercial Excellence & SFE Teams
- Sales Representatives and Sales Managers
- Business Unit Stakeholders
- Global Sales & Marketing Centre of Excellence
- IT / CRM Service Desk
- Compliance and Data Privacy Teams
Skills & Competencies
Technical / Functional
- Working knowledge of Microsoft Dynamics CRM administration and configuration
- Good Excel skills; knowledge of Power Automate, Power BI, or VBA is an advantage
- Basic understanding of commercial processes and CRM systems
- Exposure to CRM data management, user access/security roles, and system support activities
- Ability to follow established processes for documentation, testing, and system updates
- Eagerness to learn new technologies and develop CRM expertise
Behavioral
- Strong attention to detail and a sense of responsibility for assigned tasks
- Proactive, organized, and solution-oriented approach
- Ability to collaborate effectively with business and IT colleagues
- Clear communication skills and willingness to work with global teams
- Positive attitude, adaptability, and willingness to learn in a fast-paced environment
Languages
English spoken and written
Polish spoken and written
Working conditions
Hybrid working – 1 day per week in the office, driven by business requirements, as Convatec has a flexible approach to office working.
Our ambitions will bring the very best out in you. You’ll be pushed to
aim higher and really own your work. You’ll be encouraged and
supported to make things happen, too. It can be challenging. But, as
the progress you make will help improve the lives of millions, it’ll be
worth it.
This is stepping up to a challenge.
This is work that’ll move you.
#LI-AP1
#LI-Hybrid
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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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About Convatec
Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.
