QUALIFICATIONS

• Bachelor’s degree or equivalent experience in computer science, information systems, business analytics, or related discipline.

• 5+ years of experience with CRM administration for enterprise customers (applicants with Salesforce certifications are preferred).

• Strong understanding of CRM business processes and principles including back-end architecture, app integrations, data pipelines, and security policies.

• Experience with using data visualization tools (Tableau, AWS QuickSight) and SQL to analyze large datasets is a plus.

• Self-motivated with a high degree of initiative and attention to detail, along with strong analytical, problem-solving, and critical thinking capabilities.

• Strong interpersonal skills with the ability to work and communicate effectively with non-technical users.

RESPONSIBILITIES/DUTIES

• Administer the TOUR’s Salesforce implementations by managing user licensing/permissions, deploying new features and customizations, ensuring data regulation compliance, and maintaining integrations with third-party apps.

• Partner with business teams to translate business objectives into technical requirements, identify relevant KPIs, and propose changes to operating procedures that streamline inefficient processes.

• Lead the CRM onboarding process by developing training materials, supporting data migrations, and providing day-to-day support for end users.

• Create and maintain comprehensive technical documentation for CRM processes, customizations, and integrations.

• Assist with the design and maintenance of a robust suite of reports and data visualizations that integrate Salesforce data with other enterprise data sources to measure key performance metrics.

• Exhibit the ability to work cross-functionally by learning new technology platforms and taking on projects as requested.

• Special projects or other duties as assigned.