2nd and 3rd split shifts

ESSENTIAL JOB FUNCTIONS  

• Provides crisis, suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up. 

• Demonstrates good communication and interpersonal skills and ability and willingness to suspend personal judgement regarding callers presenting with diverse issues. 

• Demonstrates ability and willingness to protect caller and co-worker confidentiality 

• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. 

• Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance. 

• As assigned, supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation. 

• As assigned, provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested. 

• Attends and participates in individual supervision, staff and team meetings, required CIC, 988 and SCS training sessions.   

• As assigned, represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources. 

EDUCATION 

• Minimum: Bachelor's degree in Psychology, Sociology, Human Services, Social Services or a related field of study.   Psychology degree preferred. 

Or   

• For active CIC volunteers: 

• High School diploma or GED with successful completion of all AAS/988/Vibrant required training for Crisis/Suicide Intervention Counselor status and minimum of six months of volunteer Crisis Intervention Counselor independent service with the CIC after completion of required training. 

EXPERIENCE 

• Minimum of one year experience in crisis intervention services / behavioral health services.  

• Previous Crisis Call Center experience preferred 

• Previous experience working in a confidential remote work environment preferred