We're looking for a creative director who has already moved past the deck and the agency roster: someone who turns "how should Clara look and sound here?" into a shipped campaign, a visual system, or a production workflow — by next week, not next quarter — and is accountable for Clara being recognizable and consistent everywhere our customers, prospects and candidates encounter us, across MX, BR, CO and AR.

This is an in-house brand governance role, and a hands-on one, with a manager path. You set the standard and you make the defining work yourself — no roster to delegate to. You also build the AI-powered production that lets everyone else — the design team, marketing, sales, agencies and freelancers — ship on-brand work at volume without losing the craft. As the brand practice grows, leading Clara's brand designers is part of the plan.

You'll report to the Head of Design and partner closely with Product, Marketing and Clara's founders on the moments that define the brand.

What you'll do

• Own Clara's brand identity end to end: visual system, voice and tone, motion, and the narrative that ties product, marketing and culture together.
• Lead by making: concept development, art direction and hands-on craft on Clara's highest-stakes brand moments — launches, campaigns, the website, major events.
• Build AI-powered brand production: the workflows, templates and guardrails that let designers, non-designers and external partners produce on-brand assets without bottlenecking through you — built and iterated, not just imagined.
• Set the quality bar for AI-assisted output and the review loop that keeps it on brand. AI-made should never look AI-made.
• Prototype fast, validate faster: go from brief to working asset in days, test it against real usage and perception, kill what doesn't work and scale what does.
• Make the brand show up consistently across every touchpoint, from the website to the sales deck to the app itself, working with Product Marketing, Growth and Sales.
• Level up Clara's brand designers on craft and AI-native ways of working, and grow into leading the team.

What you'll bring

• A portfolio of brand and campaign work you made yourself, recently, that shaped how a company was perceived.
• Excellent craft across visual identity, typography, voice and motion. You're the person others go to for how something should look.
• Hands-on experience using generative AI in creative production — not a point of view on it, but workflows you've built and shipped that others use to produce at scale without diluting quality.
• Enough comfort with AI-assisted building tools to prototype, template and automate on your own. You don't need to be an engineer; you need to not depend on one.
• Experience evolving or scaling a brand across markets, channels or partners, and the operational instincts to explain how it worked.
• A bias toward building and shipping over speccing and aligning: you'd rather put a rough version in front of people this week than circulate a perfect brief next month.
• Strong written and verbal communication in English.

Experience that could help

• Fluency in Spanish and/or Portuguese, given Clara's footprint across MX, BR, CO and AR.
• In-house experience, or a clear reason for wanting to move in-house.
• Experience working directly with founders or C-level on brand-defining moments.
• Background in fintech, B2B SaaS, or another trust-driven category. What matters most is a track record of building brands people remember, but the context helps.

Where you'll work

This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks.